Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Edwards

Yanchep

Summary

Professional in resource management with proven track record of optimizing resource allocation. Focused on ensuring operational efficiency and achieving team goals. Reliable team collaborator with adaptable skills to meet changing needs, proficiency in scheduling, and effective communication.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Resource Coordinator Team Leader

Silverchain
01.2022 - Current
  • Managing a team of 12 Resource Coordinators.
  • Daily communication with Clinical Nurse Managers to ensure a streamlined service.
  • Weekly coordinated resource roster meetings to optimize business needs.
  • Implemented process improvements that reduced resource waste and increased productivity.
  • Trained new staff in certain Health Services and followed up once training complete.
  • Successfully managed tight deadlines of tasks and projects by skillfully balancing limited timeframes.
  • Implemented and inputted new software to centralize information and improve overall visibility.
  • Resolved conflicts between staff quickly and professionally, ensuring minimal impact on the Health Services.

Resource Co-Ordinator

Silverchain
11.2020 - 01.2022
  • Scheduling of nurses to clients
  • Actioning any unavailable staff, replacing with casual staff
  • Compiling a roster for over 100 clinical staff
  • Inputting of data for clients and providers
  • CRM data management
  • Creating and answering emails
  • Answering and actioning phone calls from providers
  • Liaising with nurses and other providers
  • Completion of daily reports

Executive Assistant

BDO
08.2019 - 10.2020
  • Diary and calendar management
  • Credit card reconciliations
  • WIP report management
  • CRM data management
  • Assisting 8 directors and a team of 85 auditors
  • Creating tenders
  • Formatting of official documents
  • Monthly billings
  • Creating and answering emails
  • Printing and bind
  • Minute taking
  • Cover reception desk when required
  • Setting up of meeting rooms

Senior Accommodation Assistant

Dwell Student Living
04.2013 - 05.2019
  • Meeting and greeting members of the public on a managed a reception desk
  • Supervising 4 employees
  • Conducted interviews for prospective new staff
  • Conducted disciplinary meetings
  • Chasing & collecting debts via email, letters and in person
  • Banking, refund preparation and reconciling cash sheets
  • Maintaining all student records
  • Taking cash and PDQ payments, then balancing monies at the end of each day
  • Raising Purchase Orders
  • Reporting maintenance issues and then dealing closely with contractors to ensure jobs are completed
  • Working closing with the building maintenance team
  • Ordering of maintenance resources
  • Conducting Inspections
  • Creating Contracts
  • Dealing with major complaints
  • Assisting students with problems
  • Informing maintenance and cleaning staff of jobs
  • Viewings of rooms
  • Writing reports and filing

WA Police
05.2010 - 02.2013
  • Managing a customer service telephone team
  • Handling payments of Traffic Infringements
  • Investigating payment enquiries
  • Organising the workload for 4 employees
  • Supervising phone staff
  • Use of IIPS, a specific WA Police computer program
  • Updating of all payment spreadsheets
  • Filing
  • Corresponding with other government bodies
  • Taking minutes of meetings

Support Care Worker

Absolute Care at Home Ltd
09.2009 - 04.2010
  • Visiting clients in the community
  • Cooking and cleaning
  • Assisting clients with personal care
  • Manual Handling
  • Promoting clients self independence
  • Working towards NVQ in Health and Social Care
  • Informing any problems to my superior staff
  • Assisting patients with Medication through Webster Packs.

Administrator, Viewing Representative & Manager of Rentals

Trading Places Estate Agency
03.2009 - 07.2009
  • Inputting Data
  • Meeting members of the public
  • Typing contracts
  • General administration work
  • Rental and sale viewings
  • Communicating with clients on the phone
  • Banking
  • Typing letters and emails
  • Dealing with problems from clients
  • Delegating problems to the appropriate services
  • Advertising

Support Worker for adults with learning disabilities

Trafford Council
09.2008 - 02.2009
  • Caring for adults with learning disabilities
  • Creating meal plans
  • Creating shopping lists and shopping
  • General cleaning
  • Writing 24 Hour reports
  • Undertaking many activities
  • Banking and recording monies
  • Preparing and cooking meals
  • Helping tenants with personal hygiene

Administrator

Trafford Estates Letting Agency
07.2006 - 09.2008
  • Typing contracts
  • Using a specialised computer program
  • Banking
  • Inputting data
  • Administration work
  • Advertising
  • Typing letters and emails
  • Answering the phone and making calls
  • Helping tenants with housing problems
  • Helping the public find a property to live in.

Sales Assistant

Wallis
06.2004 - 06.2006
  • Meeting and greeting members of the public
  • Assisting members of the public to find suitable garments
  • Serving customers on the tills
  • Monthly stock checks
  • Arranging the rotas

Education

GCSE - English Lit, English Lang, Science, Maths, Geography, ICT, Home Economics, German & French

Urmston Grammar School
07.2004

A-Level - English, Psychology and Home Economics

Urmston Grammar Sixth Form
07.2006

Skills

  • Computer literate in Microsoft packages, Word, Excel, Powerpoint, Publisher and Outlook
  • Training coordination
  • Staff development
  • Resource forecasting

Certification

  • I possess certificates in First Aid, Physical Intervention, Manual Handling and Customer Care.
  • NVQ 3 in Management
  • NVQ 3 in Customer Service
  • Certificates from City & Guilds in Principles of Customer Service in Hospitality, Leisure, Travel & Tourism and Understating Customer Service delivery

Timeline

Resource Coordinator Team Leader

Silverchain
01.2022 - Current

Resource Co-Ordinator

Silverchain
11.2020 - 01.2022

Executive Assistant

BDO
08.2019 - 10.2020

Senior Accommodation Assistant

Dwell Student Living
04.2013 - 05.2019

WA Police
05.2010 - 02.2013

Support Care Worker

Absolute Care at Home Ltd
09.2009 - 04.2010

Administrator, Viewing Representative & Manager of Rentals

Trading Places Estate Agency
03.2009 - 07.2009

Support Worker for adults with learning disabilities

Trafford Council
09.2008 - 02.2009

Administrator

Trafford Estates Letting Agency
07.2006 - 09.2008

Sales Assistant

Wallis
06.2004 - 06.2006

A-Level - English, Psychology and Home Economics

Urmston Grammar Sixth Form

GCSE - English Lit, English Lang, Science, Maths, Geography, ICT, Home Economics, German & French

Urmston Grammar School

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Jennifer Edwards