Jennifer Ellis
Senior Planning & Improvement Lead
Perth
Summary
Forward-thinking Business Leader with over a decade of achievement driving value through operational and supply chain excellence within energy, government and education sectors.
Proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities to identify, plan and implement high-value sustainable solutions.
Advanced skills in connecting the right people to the right information to facilitate business planning with an approach that blend diverse perspectives, commercial savvy, and operational insights to drive holistic value.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Senior Operational Improvement BP
Western Power
Perth, WA
6 2022 - Current
- Managed strategic partnership initiatives to define key success measures and drive measurable outcomes and deeper relationships with cross-functional teams.
- Assessed and accelerated process maturity and effectiveness and developed systems and tools to support
- Spearheaded process improvement initiatives that led to more efficient workflows reducing spend by $1.2MIL at 6-month post implementation review and higher employee satisfaction rates +17%.
- Facilitate business planning at both tactical and strategic levels
- Played crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Developed work plans, gathered and synthesised data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Led change management to guarantee successful transformation and embedment
- Hand Selected to co-lead company-wide innovation chapter to facilitate innovative thinking and increase innovative improvements cross functionally.
Customer Experience & Improvement Manager
City of Kwinana
Kwinana, WA
7 2019 - 5 2022
- Define key success measures and drive measurable outcomes and deeper relationships with cross-functional teams.
- Connected right teams to right information to streamline process and remove silos for improved working relationships cross functionally
- Assessed and accelerated process maturity and effectiveness and developed systems and tools to support
- Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
- Facilitate business planning at both tactical and strategic levels
- Successfully led 100+ staff through organizational restructure, resulting in increased productivity and profit
- Developed Customer Experience Strategy and implementation plan
- Served as a subject matter expert on Lean principles, providing guidance and support throughout the organization''s transformation journey
Business Improvement Lead
Empire Academy
Costa Mesa, California
06.2013 - 03.2019
- Responsible to appropriately resource 3yr delivery program
- Track and report on project performance and support teams to overcome roadblocks to deliver on time and budget
- Coaching, mentoring, performance management and KPI development for teams across USA, Australia and NZ
- Managed 75 staff through organization restructure by implementing change management practices
- Led development end to end admissions process which increased first-time enrollments by $875k, second time enrollments by $360k and decreased student dropout rates by 15%
- Identified gaps in international market and led solutions which increased in international enrollments by 35%
- Successfully developed steer-co with senior management for approval and priority process for successful management of program pipeline of work
- Successfully facilitated workshops with clients to identify, enhance and sustain improved business processes, organizational performance and services.
Continuous Improvement Specialist
Synergy
Perth, WA
07.2008 - 06.2013
- Implemented process improvements across 6 departments, reducing error rate by 75%
- Managed Liquidation/Administration Project including handover from Retail to Industrial and Commercial Markets ensuring smooth transition with zero disruptions to service
- Identified and managed the process development of Greenfield sites installations for electricity and gas for I&C properties generating an additional $20M+ per annum in sales.
Education
Diploma - Project Management
North Metropolitan TAFE
Perth 08.2022 - 03.2023
Certificate - Black Belt Lean Six Sigma
Council For Six Sigma
United States Of America 01.2022 - 10.2022
Certificate - Change Management
AIM
Perth, WA 09.2022 - 09.2022
Certificate - Standard Mental Health First Aider
Mental Health First Aid Australia
Armadale, WA 09.2022 - 09.2022
Certificate IV - Frontline Management
Aspire
Perth 06.2014 - 12.2014
Skills
Facilitation
References
Will happily provide references upon request.
Timeline
Certificate - Change Management
AIM
09.2022 - 09.2022
Certificate - Standard Mental Health First Aider
Mental Health First Aid Australia
09.2022 - 09.2022
Diploma - Project Management
North Metropolitan TAFE
08.2022 - 03.2023
Certificate - Black Belt Lean Six Sigma
Council For Six Sigma
01.2022 - 10.2022
Certificate IV - Frontline Management
Aspire
06.2014 - 12.2014
Business Improvement Lead
Empire Academy
06.2013 - 03.2019
Continuous Improvement Specialist
Synergy
07.2008 - 06.2013
Senior Operational Improvement BP
Western Power
6 2022 - Current
Customer Experience & Improvement Manager
City of Kwinana
7 2019 - 5 2022
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