Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JENNIFER FIFE

Perth

Summary

A well-travelled and results-driven hospitality industry professional with 14+ years experience across UAE & Australia, including 11 years with Emirates Airline. Highly skilled in customer service, administrative coordination, and multicultural team leadership. Adept at maintaining operational efficiency, planning, and ensuring top-tier guest and client experiences. Calm and reassuring under pressure, with strong organizational and interpersonal abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Chief Stewardess

M/Y UNUS
01.2022 - 01.2022
  • Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
  • Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
  • Mentored junior crew members, fostering a positive work environment and promoting professional growth.
  • Updated emergency response plans periodically to address potential risks associated with changing circumstances aboard.
  • Increased efficiency by creating and implementing standard operating procedures for the interior team.
  • Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
  • Monitored budgets closely while maintaining superior levels of service quality onboard.
  • Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
  • Implemented safety protocols, conducting regular drills and training sessions for crew members.
  • Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
  • Served as a key liaison between guests, management teams ashore, owner representatives and other stakeholders involved in vessel operations.
  • Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
  • Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
  • Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.

Second Stewardess

M/Y MONACO
01.2022 - 01.2022
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Assisted servers during peak hours, helping maintain efficient operation while still delivering top-notch customer experience.
  • Demonstrated flexibility in work schedule, often taking on additional shifts when needed to ensure seamless restaurant operations.
  • Maximized customer satisfaction with prompt attention to special requests or dietary restrictions.

Office Coordinator

Brooks Hire Service Pty Ltd
01.2023 - Current
  • - Front-desk management: greeting clients and visitors, directing them to the appropriate personnel.
  • - Handling all incoming calls, messages, and general correspondence professionally.
  • - Managing scheduling and communication for meetings, including boardroom preparation.
  • - Coordinating domestic travel for staff, including flights and accommodation.
  • - Maintaining office organization, cleanliness, and safety in line with WHS standards.
  • - Ordering and managing stock of office and kitchen supplies (e.g., coffee, tea, paper, toiletries).
  • - Monitoring and maintaining office equipment such as printers and coffee machines; arranging repairs as needed.
  • - Receipting for accounts and supporting accounts team with administrative tasks.
  • - Organizing weekly Friday staff lunches and special events.
  • - Coordinating services like shredding bins and ensuring availability of printer ink and other consumables.
  • - Performing general administrative duties and supporting various departments as needed.

Business Class Cabin Crew

Emirates Airline
01.2009 - 01.2020
  • - Delivered world-class service to premium passengers, ensuring safety and comfort.
  • - Managed cabin environments, emergencies, and service issues under pressure.
  • - Mentored and coached junior staff to uphold brand service standards.
  • - Adapted to culturally diverse teams and global travel schedules.

Supervisor & Occupational Therapist Assistant

Valencia Aged Care Unit
01.2003 - 01.2008
  • - Supervised daily activities of the low care unit and ensured high-quality patient care.
  • - Collaborated with nurses and families to support patient rehabilitation plans.
  • - Maintained patient records and managed therapy equipment and sessions.

Education

No Degree -

Carmel Adventist College
Perth, WA
12-2002

Skills

  • Travel logistics management
  • Diverse team leadership
  • Microsoft Office proficiency

Certification

  • SEA ACADEMY:
  • - STCW95 2021
  • - Elementary First Aid (EFA)
  • - Personal Safety and Social Responsibility (PSSR)
  • - ENG 1: Expiring February 2024
  • EMIRATES AIRLINE:
  • - Regulatory Training as Cabin Supervisor
  • - First Aid, Emergency & Ab-initio Training
  • - Customer Service, Business Awareness & Work Excellence Training
  • - Creating Positive Working Environments
  • - Advanced Feedback and Coaching Skills Course

Timeline

Office Coordinator

Brooks Hire Service Pty Ltd
01.2023 - Current

Chief Stewardess

M/Y UNUS
01.2022 - 01.2022

Second Stewardess

M/Y MONACO
01.2022 - 01.2022

Business Class Cabin Crew

Emirates Airline
01.2009 - 01.2020

Supervisor & Occupational Therapist Assistant

Valencia Aged Care Unit
01.2003 - 01.2008

No Degree -

Carmel Adventist College

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