Jennifer Finnigan
Alligator Creek
Summary
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organisational success and ensure efficient operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bookings Officer/Medical Administrator
Queensland Xray
01.2019 - Current
- Manage 80+ inbound and outbound calls, ensuring clear and professional communication
- Schedule and coordinate patient appointments for a wide range of medical imaging services, including MRIs, Ultrasounds, X-rays, CT Scans, PET scan, Pregnancy scans, Women’s imaging and Diagnostic procedure
- Process WorkCover, DVA, and third-party payments, bookings, and approvals, ensuring compliance with relevant policies and efficient handling of claims
- Coordinate with radiologists, specialists, radiographers, and sonographers, fostering strong working relationships to support high-quality patient care and accurate diagnostics
- Review, organise, and action incoming referrals and requests, ensuring timely and accurate processing for appropriate follow-up
- Verify and update patient demographic information regularly to ensure accuracy and completeness in the system
Sales Associate
Grady Homes
01.2015 - 01.2019
- Creating and diligently maintaining a variety of confidential files in accordance with established policies and procedures
- Create and update procedures for computer and company programs
- Provide training to co-workers for computer programs and procedures
- Attend weekly sales meetings and take accurate minutes
- Maintain and regularly update client database, also run weekly and monthly reports
- Schedule appointments and meetings, notify all participants in a timely manner
- Manage display homes, including opening and closing daily and greeting clients
- Acquire sales leads while working out of display homes
- Distribute sales leads from display home traffic and phone and enquiries
- Assist sales consultants and clients with product selections and purchases
- Build rapport with clients by asking probing questions and utilizing effective listening skills
Administration Officer/Manager
KC Mow & Grow
01.2006 - 01.2015
- Answer telephone and front counter enquiries within a timely manner and provide a high level of customer service
- Process salaries for4 personnel utilising MYOB including taxation and superannuation deductions
- Prepare all financial information and collate Business Activity Statement (BAS) for submission to the Australian Taxation Office (ATO)
- Maintain and update all financial records on Biscount for submission to accountant for taxation preparation
- Ensure adherence to Workplace Health & Safety regulations including appropriate utilisation of Personal Protective Equipment as required
- Follow up on creditors and arrange payment of outstanding accounts
- Prepare client invoices and enter supplier invoices into Biscount
- Complete general administrative duties including filing, faxing, scanning, photocopying, printing, emailing, mail distribution and answering telephones
- Handle large sums of cash with honesty and integrity and prepare and complete banking duties as required
- Receive and process orders by telephone, email and front counter
- Prepare quotations for clients for equipment supply utilising Microsoft Word
- Prepare finance and contract documentation for submission to John Deere for approval
- Designed and implemented company website in conjunction with Sensis; monitor website to ensure up-to-date information
Education
Senior Certificate -
Northern Beaches State High School
Townsville, QLD01.2005
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Patient Registration
- MyRIS
- BuilderTrend
- FrameWork
- Adobe Acrobat
- WordPress
- Canva
- Biscount
- MYOB
- Photoscape
Certification
Queensland Open Class ‘C’ Drivers Licence Current
Key Attributes & Strengths
- Highly developed interpersonal and communication skills.
- Demonstrated success in meeting deadlines in often pressure situations.
- Adaptable, flexible and open to ever changing work environments.
- Proven ability to work unsupervised or as an effective team member.
- Exceptional organisational and time management skills.
- Reputation for integrity and diplomacy with effective negotiation skills.
- Well-developed decision-making skills and ability for ‘quick thinking’.
Timeline
Bookings Officer/Medical Administrator
Queensland Xray
01.2019 - Current
Sales Associate
Grady Homes
01.2015 - 01.2019
Administration Officer/Manager
KC Mow & Grow
01.2006 - 01.2015
Senior Certificate -
Northern Beaches State High School
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