Jennifer Flood
Sydney,NSW
Summary
Experienced Management Consultant specializing in varied business operations, compliance requirements, and standard procedures. Strategic leader and creative problem-solver with valued related experience. Results-oriented approach to dynamic organization within different industries.
Overview
18
18
years of professional experience
Work History
Consultant Manager
Western Sydney Consultancy Services
09.2018 - Current
- Developed and implemented strategies to improve operational efficiency.
- Conducted in-depth research on industry trends and best practices.
- Analyzed financial data, identified areas for improvement, and developed action plans.
- Maintained accurate records of all project activities and deliverables.
- Developed training materials for new employees related to company policies and procedures.
- Assisted in the recruitment process by conducting interviews and making hiring recommendations.
- Evaluated current processes within the organization and recommended improvements.
Student Services Officer
Richmond High School
Richmond
02.2019 - 08.2020
- Assisted students in completing admission forms and applications for enrollment.
- Provided advice to students about available educational options, financial aid, and other services.
- Responded to student inquiries regarding academic policies and procedures.
- Provided cultural support and advice to students and staff
- Maintained records of student attendance, course completion, and grades.
- Organized workshops and seminars on topics such as time management and study skills.
- Developed individualized plans to meet the needs of diverse learners.
Project Officer
NSW Department of Education
10.2017 - 02.2019
- Developed and implemented project management plans to ensure successful delivery of projects.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
- Advised on resource needs based on scope of work defined in the project plan.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Supported senior management in decision making activities related to ongoing projects.
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
Coordinator, Special Projects, Team Leader
Western Sydney University
01.2007 - 10.2017
- Developed, coordinated and implemented student services programs.
- Provided guidance to students on academic and career-related decisions.
- Organized student events such as orientations, social activities and workshops.
- Created and distributed information regarding student services resources.
- Assisted in the development of policies related to student services.
- Advised students on college processes, procedures and regulations.
- Maintained accurate records of student activities, progress and achievements.
- Collaborated with faculty members to ensure successful program outcomes for students.
- Conducted outreach initiatives to promote student success and engagement.
- Monitored budgets associated with student services programming.
- Coordinated with external organizations to secure funding for student services activities.
- Evaluated existing programs and proposed new strategies for improvement.
- Developed comprehensive marketing campaigns to enhance awareness of student services programs.
- Provided support to students by responding promptly to inquiries.
- Analyzed data from surveys or assessments related to student needs.
- Facilitated communication between staff, faculty and students.
- Managed recruitment efforts for potential participants in student services initiatives.
- Performed administrative tasks such as scheduling meetings or maintaining databases.
- Ensured compliance with applicable laws, regulations and policies governing student services operations.
- Supervised part-time staff members responsible for providing assistance with various aspects of the program.
- Improved measurements, performance metrics and overall student success by defining and articulating learning outcomes.
- Answered student, family and visitor questions with friendly and knowledgeable support.
- Defined and articulated learning outcomes, measurements, performance metrics and changes to improve student learning.
- Determined allocations of funds for staff, equipment and authorized purchases.
- HR and end to end recruitment processes for student internships
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Master of Education - Education & Leadership
University of Western Sydney
Sydney, NSW09-2014
Graduate Certificate - Research & Leadership
Melbourne University
Parkville, VIC04-2014
Certificate !V - Frontline Management
TAFE NSW
NSW01-2013
Certificate IV - Workplace Training & Assessment
TAFE NSW
NSW01-2011
Bachelor of Arts - History, Politics & Philosopy
University of Western Sydney
Sydney, NSW09-2007
Skills
- Innovation management
- Operational planning
- Policy administration
- Performance reviewing
- Plan projects
- Data Analysis
- Communication Skills
- Business Analysis
- Team building
- Employee Training
- Multitasking Abilities
- Project Management
- Pricing strategy
- Conflict Resolution
- Problem-solving aptitude
- Reliability
- Collaborate cross-functionally
- Professionalism
- Customer Relations
- Management Consultation
References
- Melissa Williams, CEO, Gandangara Land Council 0424 183 596
- Tara Cullen, Principal, Colo High School 02 4571 2011
- Elise Lewis, Deputy Principal, Richmond High School 02 4578 1177/0408 702 983
- Dr. Amanda Cooksley-Davis, Team member, Western Sydney University 0438 183 269
- Christine Wren, Principal, Castlereagh Primary School 02 4776 1197
Timeline
Student Services Officer
Richmond High School
02.2019 - 08.2020
Consultant Manager
Western Sydney Consultancy Services
09.2018 - Current
Project Officer
NSW Department of Education
10.2017 - 02.2019
Coordinator, Special Projects, Team Leader
Western Sydney University
01.2007 - 10.2017
Master of Education - Education & Leadership
University of Western Sydney
Graduate Certificate - Research & Leadership
Melbourne University
Certificate !V - Frontline Management
TAFE NSW
Certificate IV - Workplace Training & Assessment
TAFE NSW
Bachelor of Arts - History, Politics & Philosopy
University of Western Sydney
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