Summary
Overview
Work History
Education
Skills
Affiliations
Tools And Platforms
Interests
Timeline
Generic

Jennifer Fraser

Central Coast

Summary

Analytical and collaborative IT Business Analyst with 10+ years of experience driving digital transformation, regulatory compliance initiatives, and operational efficiency in complex and regulated environments. Proven track record in cloud migration, Azure-based architectures, and agile delivery environments. Adept at translating complex business needs into scalable, secure, and innovative technical solutions. A natural communicator and facilitator, bridging the gap between technical and non-technical stakeholders from discovery through to deployment.

Overview

10
10
years of professional experience

Work History

IT Business Engagement Manager

Sanitarium Health Food Company
10.2021 - 06.2025
  • Led strategic IT-business engagements in finance and supply chain, introducing governance models similar to risk frameworks used in financial services, enhancing audit readiness and internal controls.
  • Led discovery and delivery of multiple cloud migration projects across supply chain logistics and customer data platforms using Azure cloud services.
  • Implemented Power BI-based financial dashboards with embedded data validation rules, reducing decision latency and mimicking best practices in MIS reporting.
  • Directed cross-functional projects involving financial reconciliation and forecasting tools, and treasury reporting functions.
  • Facilitated compliance reviews for data handling and retention, aligning with privacy and risk standards comparable to APRA C PS 234.
  • Delivered project business case documentation with financial modelling and ROI analysis, influencing C-level investment decisions.

Performance Improvement Manager

Central Coast Council
06.2020 - 05.2021
  • Led cross-functional service review initiatives to assess performance, efficiency, and digital transformation opportunities across high-impact public service areas.
  • Translated complex business requirements into technical specifications for system enhancements, integrations, and cloud-based process re-engineering.
  • Collaborated with IT architects and data teams to design and implement cloud-aligned service models, supporting application modernisation and data integration—especially within Microsoft Azure.
  • Developed and maintained Agile artifacts including Epics, User Stories, Acceptance Criteria, and process maps, using Jira and Confluence to manage delivery life cycles.
  • Conducted workshops and facilitated sprint ceremonies to support DevOps teams and ensure alignment between strategic goals and executable features.
  • Identified and resolved gaps in legacy systems, aligning with future-state architectural goals and supporting data-driven service improvement.
  • Managed stakeholder expectations across operational, technical, and executive teams, promoting collaboration and solution buy-in.

Senior IT Business Partner

Central Coast Council
06.2019 - 06.2020
  • Acted as IT liaison for Finance and Legal teams, aligning tech investments with financial governance and transparency needs.
  • Spearheaded analysis and delivery of advanced budgeting tools, supporting scenario planning and audit-compliant reporting.
  • Delivered analysis and documentation to support core finance system integration with rates and water revenue services.
  • Played a key role in transitioning on-prem data services to Azure Synapse and Azure Data Lake, improving scalability and data access latency by 30%.
  • Developed detailed user stories, data dictionaries, and solution documentation used by dev, QA, and architecture teams.
  • Engaged business SMEs and technical leads to align product roadmaps with strategic goals.
  • Partnered with engineers on API integration design and performance monitoring using cloud-native tools.

Senior IT Business Analyst

Central Coast Council
05.2015 - 06.2019
  • Core System Consolidation & Strategic Alignment
    Led end-to-end business analysis for the replacement and consolidation of legacy rates and water billing platforms into a unified billing and revenue management system. Worked closely with finance, customer service, and IT stakeholders to align solution capabilities with council-wide strategic service delivery goals.
  • Business Process Re-Engineering
    Mapped existing billing, payment processing, and customer query workflows from both legacy systems to identify inefficiencies and duplicate functions. Designed optimised, future-state processes that improved billing accuracy and reduced manual reconciliation.
  • Requirements Gathering & Agile Delivery Support
    Elicited and documented business and functional requirements covering property data integration, customer accounts, meter readings, billing cycles, arrears management, and reporting. Translated requirements into epics and user stories in Jira, supported development teams through backlog grooming, sprint planning, and solution validation.
  • Cloud Migration & Technical Modernisation
    Participated in the migration of billing platforms to Azure cloud, ensuring scalability, availability, and integration with other core systems like CRM and finance. Supported architects and DevOps teams in modularising monolithic billing functions into cloud-native microservices.
  • Testing & Quality Assurance
    Coordinated SIT and UAT activities with finance and customer service teams, ensuring billing cycles, rate calculations, and notifications worked as expected. Developed traceable test cases to validate compliance with revenue and regulatory requirements.
  • Stakeholder Engagement & Change Management
    Ran joint application design (JAD) sessions with council departments to build consensus on new billing workflows. Supported user training and communications during cutover to the new system, improving adoption and reducing early-stage issues.
  • Process Automation & Efficiency Gains
    Identified and delivered automation opportunities across manual billing adjustments and arrears workflows, reducing processing time by over 40% and minimising customer complaints.


Education

Bachelor of Arts - Business Economics

University of West of Scotland, UK

Skills

  • Azure Cloud Migration & Integration
  • Agile Delivery & Scrum Practices
  • Business & Systems Analysis
  • Process Mapping & Re-Engineering
  • Data Analysis (SQL, ETL Pipelines)
  • JIRA & Confluence,
  • Application Re-Architecture
  • Workshop Facilitation
  • Technical Documentation (Epics, User Stories, Use Cases)

Affiliations

  • Member, International Institute of Business Analysis (IIBA)
  • Member, Australian Computer Society (ACS)

Tools And Platforms

JIRA, Confluence, Microsoft Visio, Lucidchart, Power BI, Excel (Power Query, Pivot Tables), SQL, MS Project, ServiceNow, Trello, SharePoint, SAP, Oracle ERP, MS Dynamics, custom finance CRMs

Interests

  • Pilates
  • Gym Workouts
  • Yoga
  • Enjoy creating and following travel blogs and vlogs
  • Adventure Travel
  • Drawing and Painting

Timeline

IT Business Engagement Manager

Sanitarium Health Food Company
10.2021 - 06.2025

Performance Improvement Manager

Central Coast Council
06.2020 - 05.2021

Senior IT Business Partner

Central Coast Council
06.2019 - 06.2020

Senior IT Business Analyst

Central Coast Council
05.2015 - 06.2019

Bachelor of Arts - Business Economics

University of West of Scotland, UK

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Jennifer Fraser