Jennifer Geary
Berkeley Vale,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Rostering Administration
Nurses Now By Healthcare Australia
02.2018 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Medical Receptionist
Aurrum Aged Care - Kincumber
02.2013 - 02.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Scheduled tours for client service manager.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Auditor Customer Service
Myer
04.1994 - 02.2018
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided extraordinary customer service to clients.
- Directed cleaning, restocking, and customer service activities.
- Greeted customers and provided outstanding customer service.
- Resolved issues and maintained customer service standards.
Customer Service Representative
Harvey Norman
02.2008 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Organisation Skills
Courses On Line
On Line01.2021
Front Line Management
NSW Government Office of Education
Newcastle, NSW02.2012
High School Diploma -
Erina High School
Erina, NSW12.1986
Skills
- Administrative Support
- Office Management
- Customer Relations
- Payroll and budgeting
- Document Preparation
- Office Administration
- Recordkeeping and File Managment
- Attention to Detail
- MS Office
- Excellent customer service
Timeline
Rostering Administration
Nurses Now By Healthcare Australia
02.2018 - Current
Medical Receptionist
Aurrum Aged Care - Kincumber
02.2013 - 02.2018
Customer Service Representative
Harvey Norman
02.2008 - 02.2013
Auditor Customer Service
Myer
04.1994 - 02.2018
Organisation Skills
Courses On Line
Front Line Management
NSW Government Office of Education
High School Diploma -
Erina High School
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