Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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JENNIFER GREEN

GREENMOUNT,WA

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

21
21
years of professional experience

Work History

Service Officer Health Service Delivery

Services Australia
04.2023 - Current
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Completed data entry to record call notes, suggestions and questions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

TEAM LEADER

NIGHTINGALES PHARMACY
01.2013 - 04.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Pharmacy Assistant

St Andrews Chemist
02.2003 - 05.2010
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.

Education

High School Diploma -

KALAMUNDA SENIOR HIGHSCHOOL
Kalamunda, WA

Skills

  • Written and Verbal Communication
  • Call Center Operations
  • Eligibility Determination
  • Collaboration and Teamwork
  • Active Listening
  • Relationship Building
  • Maintaining Client Records
  • Call Management
  • Maintaining Client Records
  • Call Management

REFERENCES

JANE GILLINGHAM

Community Engagement Officer for Services Australia 

0418 661 816

PAULA SAYERS

Team Leader in Health Service Delivery for Services Australia

paula.sayers@servicesaustralia.gov.au

Timeline

Service Officer Health Service Delivery

Services Australia
04.2023 - Current

TEAM LEADER

NIGHTINGALES PHARMACY
01.2013 - 04.2023

Pharmacy Assistant

St Andrews Chemist
02.2003 - 05.2010

High School Diploma -

KALAMUNDA SENIOR HIGHSCHOOL

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JENNIFER GREEN