Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Jennifer Hambly

Campbelltown,NSW

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


Would like to further studies with in the Aged Care Industry specifically in areas such as Palliative Care.


Overview

28
28
years of professional experience

Work History

Personal Carer (family)

Shannon Cosgrave
02.2010 - Current
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Provided transportation to medical appointments and social engagements, supporting independence and community involvement.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Completed regular check-ins and progress report
  • Assisted with feeding and monitored intake to help achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep bedroom clean.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Recognized abnormalities or changes in health status to care team and professionals
  • Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
  • Monitored vital signs, administered medications, and tracked behaviors to keep healthcare well-informed.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and focused care to cultivate well-being.
  • Maintained entire family's schedule and organized events.
  • Collaborated with healthcare professionals to deliver comprehensive care tailored to individual needs.
  • Supported daily hygiene needs by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Contributed to interdisciplinary team meetings by sharing observations on progress or areas requiring additional intervention efforts.
  • Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Conducted regular risk assessments within patient homes in order to identify potential hazards or areas requiring modification.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Improved patients'' mobility through the implementation of customized exercise programs under professional supervision.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Supporte with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with meal planning, preparation, and feeding for balanced nutrition aligned with dietary restrictions or preferences.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Personal Carer (family)

Jasmine Cosgrave
08.1996 - Current
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Provided transportation to medical appointments and social engagements, supporting independence and community involvement.
  • Transported to and from medical appointments with safety and efficiency.
  • Laundered items, changed sheets and made bed to keep bedroom clean.
  • Built strong relationships with to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Educated family members on proper caregiving techniques according to individualized care plans for seamless continuity of support services.
  • Cooked meals and assisted with healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained entire family's schedule and organized events.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Conducted regular risk assessments within homes in order to identify potential hazards or areas requiring modification.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Optimized sleep quality by assisting them in establishing healthy bedtime routines that promoted restful slumber.
  • Improved mobility through the implementation of customized exercise programs under professional supervision.
  • Maintained a clean, safe, and organized living environment promoting overall well-being and satisfaction.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Security Officer

Asset Security
03.2007 - 04.2016
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Examined doors, windows and gates to verify security.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Issued access cards to authorized personnel to monitor access points.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reported suspicious activities and persons to law enforcement.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.

Security Officer

Penrith Shopping Centre
07.2011 - 12.2014
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Examined doors, windows and gates to verify security.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Issued access cards to authorized personnel to monitor access points.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Reported suspicious activities and persons to law enforcement.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Hospitality Worker

Liverpool Catholic Club
05.2004 - 10.2007
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
  • Identified and resolved customer complaints concerning food or lodging.
  • Facilitated smooth communication between departments to address issues proactively rather than reactively.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Increased repeat business through personalized attention and genuine care for guests'' needs.
  • Trained new staff members on proper customer service and hospitality policies.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Assisted in setting up banquet tables and chairs for seamless events.
  • Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
  • Assisted in setting up and breaking down banquet events.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.

Education

Aged Care 1V

Acacia Training Education
Sydney, NSW
02.2024

Diploma of Business Administration

Evocca College
Sydney, NSW
02.2016

Security And Loss Prevention Services

Intercept Group Training Certificate 11
Sydney, NSW
11.2009

Computer Accounting

South Western Sydney Institute
Sydney, NSW
07.2004

Small Business Management 1V

South Western Sydney Institute
Sydney, NSW
12.2009

Skills

  • Case Review
  • Word Processing
  • Progress Documentation
  • Time Management
  • Personal Hygiene Assistance
  • Attentive to People
  • Patient Care
  • Chronic Disease Management
  • Dependable and Responsible
  • Meal Preparation
  • Care Plan Management
  • Basic Housekeeping
  • Cooking meals
  • Schedule Management
  • Housekeeping tasks
  • Caring Companionship
  • Heavy Lifting
  • Direct Care Aide
  • Relationship Building
  • Care Planning
  • Clear Communication
  • Direct Patient Care
  • Patient Management
  • Flexible Schedule
  • Bedside Care
  • Personal Care Homemaker
  • Meeting planning
  • [Language] Fluency
  • Personal Care Aide (PCA)
  • Records Maintenance
  • Multitasking and Organization
  • Schedule Maintenance
  • Remote Video Conferencing
  • Medication Management
  • Daily living assistance
  • Client satisfaction
  • Client Transportation
  • Documentation
  • Personal Care Worker
  • Injury Prevention
  • Special Needs Care
  • Infection Control
  • Exercise Encouragement
  • Physical Stamina
  • Supportive Companionship
  • Respectful and Compassionate
  • Feeding Assistance
  • Progress Tracking
  • Personal Care Homemaker (PCHM)
  • Healthcare coordination
  • Physical therapy administration
  • Direct Care Aide (DCA)
  • Errands
  • Household Cleaning
  • Resident Care Partner
  • Medical record-keeping
  • Housekeeping
  • Care Plan Adherence
  • Medication and Appointment Reminders
  • Care plan assessment
  • Light Housekeeping
  • Meal Planning and Preparation
  • Verbal and written communication skills
  • Supportive Personality
  • Strong Ethics
  • Business Correspondence
  • Wound Care
  • Recreational Activities
  • Problem Identification
  • Behavior redirection

References:

Jasmine Cosgrave ( Personal Carer to Family )

Phone: 0401 471 905


Shannon Cosgrave ( Personal Carer to Family )

Phone: 0422 185 189


Penrith Shopping Centre

James Dodd

Phone: 0423 877 821


Asset Security Services

John Zeitane

0415 462 320



Timeline

Security Officer

Penrith Shopping Centre
07.2011 - 12.2014

Personal Carer (family)

Shannon Cosgrave
02.2010 - Current

Security Officer

Asset Security
03.2007 - 04.2016

Hospitality Worker

Liverpool Catholic Club
05.2004 - 10.2007

Personal Carer (family)

Jasmine Cosgrave
08.1996 - Current

Aged Care 1V

Acacia Training Education

Diploma of Business Administration

Evocca College

Security And Loss Prevention Services

Intercept Group Training Certificate 11

Computer Accounting

South Western Sydney Institute

Small Business Management 1V

South Western Sydney Institute

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Jennifer Hambly