Jennifer Hansen
Australia
Summary
Accomplished professional Business Manager with strong background in leadership and operations. Proven ability to drive results through effective team collaboration and strategic planning. Skilled in optimizing resources, managing budgets, and adapting to changing business needs. Known for reliability, effective communication, and fostering a high-performance culture.
Experienced with nationwide and international operational management, ensuring seamless execution of strategic initiatives.
Collaborative leader who partners with teams to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Queensland State Manager
Smarter Communities
06.2024 - 04.2025
- Built and maintained effective stakeholder relationships and influenced outcomes. I was responsible for the Queensland portfolio of over 15,000 lots under management.
- Managed over 45 staff and completed recruitment, onboarding & offboarding ongoing skills development.
- Demonstrated strong change leadership and communication skills.
- Showcased commercial and financial acumen, including strong analytical skills.
- Focused on outcome orientation and mentoring, coaching, and team development.
- Learning & Development policy & procedure creation.
- DRRP & Business Continuity Planning and Development.
- Exhibited strong attention to detail and exceptional organization skills with the ability to prioritize.
- Embraced ACATE - Alignment, Courage, Accountability, Trust, Empathy.
Property & Facilities Management Engagements
03.2022 - 06.2024
- Star BMS – General Manager.
- JLL – Resipm West End managed residential sites.
- Fortitude Valley managed residential sites.
- Various Brisbane locations incorporating residential, retail, and commercial sites.
Director - Operations
Sky Resorts Management & Property Pty Ltd
02.2018 - 05.2024
- Overseeing the residential and building management of both short and long-term residential apartment complexes x 6 in excess of 1200 lots. This included a total of 14 Body Corporate Committees.
- Rent Roll in excess of 200 lots.
- Overall recruitment & training of People & Culture functions, Asset Management, and Compliance.
- Purchase of Hotel Operations Business and then management of the following departments: Housekeeping, Front Office, Engineering, Finance, and Food & Beverage to performance above budget.
- Staff management of 36.
Owner/Managing Director
Rent Central Holdings Pty Ltd + Tools For The Trade Pty Ltd
07.2015 - 02.2018
- The business ownership and management of residential apartment complexes and sale of Management Rights.
- Owned and Operated a Facilities Management company in conjunction with the Management Rights business.
- Purchased management rights and operated them both in a long-term capacity and a short-term holiday apartment capacity.
- Owned or operated over 26 complexes with 38 Body Corporate Committees, this contained a portfolio of over 3500 lots under management.
- Staff Employed 38, created and maintained a Learning & Development environment, and succession plan for all team members.
- Authored all Procedure Manual for Company.
- Authored Business Strategy and Continuity Manual for company.
- Conducted all financial and taxation requirement for the company.
- Planned and executed all Marketing, Sales and Coaching and Mentoring programs within the company.
General Manager
Rent Central Pty Ltd
07.2010 - 07.2015
- Overall management of all operations with regards to Rent Central Pty Ltd portfolio of properties, in both the short-term and long-term sectors, including residential, hotel operations, commercial and retail.
- Managed 23 residential, retail, and corporate buildings with 33 Body Corporate Committees, Portfolio management of over 3900 lots.
- Analyzed and monitored business performance above budgeted targets.
- Managed a team of in excess of 90 and developed learning and growth plans.
- Also devised Permanent Residential manuals including policies, procedures and communications plans.
Accommodation General Manager
Central Apartments & Hotels Pty Ltd
11.2005 - 07.2010
- Overall responsibility for the profitability and strategic direction of the business.
- Managed both Australian and New Zealand operations of Holiday Apartment business units.
- Managed 3 New Zealand properties, 7 Australian Holiday Apartment Complexes, and 9 residential complexes including mixed use retail and commercial sites. This was in excess of 1900 lots.
- Key leader in opening new properties and managing the success of these business units to performance above budgeted targets.
- Direct leadership, training and mentorship of over 80 staff.
- Instrumental in preparing and reporting to budget to board level.
- Assisted in the development of the company Over 50’s Lifestyle concept and policy manual.
Education
Full Real Estate Licence - Real Estate
Office of Fair Trading
Brisbane, QLDWork Safely in the Construction Industry - undefined
Body Corporate & Community Management Online Accreditation - undefined
Diploma in Business Management - undefined
Skills
- Coaching, Training and Mentoring
- Governance Compliance
- Key Relationship Management
- Authoring Policy & Procedure Manual
- Development of Budget & P&L Accountability
- Previous C-Suite Executive
- Revenue growth
- Policy development
- Reliability
- Business analysis
- Crisis management
- Business planning
Timeline
Queensland State Manager
Smarter Communities
06.2024 - 04.2025
Property & Facilities Management Engagements
03.2022 - 06.2024
Director - Operations
Sky Resorts Management & Property Pty Ltd
02.2018 - 05.2024
Owner/Managing Director
Rent Central Holdings Pty Ltd + Tools For The Trade Pty Ltd
07.2015 - 02.2018
General Manager
Rent Central Pty Ltd
07.2010 - 07.2015
Accommodation General Manager
Central Apartments & Hotels Pty Ltd
11.2005 - 07.2010
Work Safely in the Construction Industry - undefined
Body Corporate & Community Management Online Accreditation - undefined
Diploma in Business Management - undefined
Full Real Estate Licence - Real Estate
Office of Fair Trading
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