Jennifer Haywood
Andrews Farm,Australia
Summary
I have worked in customer service for 18 years. I am skilled in all aspects of customer service and administration with 6 months of sales representative experience.
I am very willing to learn new skills/systems, I’m a fast learner and can work successfully autonomously or in a team environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Customer Service
Safety Quip
Dry Creek, S.A.
02.2023 - Current
- Processed cash transactions with precision following specified guidelines
- Handled data entry for sales, returns, accounts receivable
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Engaged in discussions focusing on enhancing customer satisfaction during team meetings
- Participated in consistent training sessions on new product offerings.
- Ensured all customer service standards are met at all times.
- Responded to customer inquiries via phone and email
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Verified prices for customers' purchases
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Operated various equipment for efficient unloading of trucks.
- Assembled orders according to customer requests.
- Handled defective merchandise returns efficiently as required
- Investigated any reported problems regarding shipping errors or damages.
- Moved large and bulky items manually or with pallet jacks.
- Assisted in packaging and labeling of products for shipment.
Customer Service
MITRE 10
Gawler
09.2016 - 02.2023
- Operated cash register to process customer purchases.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Booked in STIHL machines to be serviced and repaired.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Executed inventory counts to ensure accurate stock levels
- Verified that all pricing was accurate on products throughout the store.
- Processed returns, exchanges, and gift cards according to company policy.
- Ensured compliance with health and safety regulations within the store environment.
- Reconciled daily sales receipts with cash drawer totals at end of shift.
- Identified potential shoplifters through observation techniques.
- Assisted in training new employees on proper sales techniques.
- Handled customer complaints in a timely manner.
- Resolved discrepancies between physical counts of inventory versus computer records.
- Developed relationships with regular customers for repeat business.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Ensured timely restocking of shelves and bins
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Handled transactions involving sales, returns, exchanges
- Counted money to open and close cash registers
- Managed the inwards goods process, ensuring all products were received and stored correctly.
- Organized and monitored the flow of incoming goods from suppliers, verifying quantity and quality.
- Implemented effective systems for checking and recording any damaged or defective items.
- Worked with suppliers to resolve order discrepancies
- Developed procedures for handling returns from customers and disposing of excess inventory.
- Ensured that all safety regulations were adhered to while loading and unloading goods onto trucks.
- Organized new stock for floor placement.
- Used pallet jacks to move items to and from warehouse locations.
- Cut new keys using key cutting machines.
Internal Sales
Tradeware Group
Regency Park
09.2010 - 01.2015
- Processed order requests promptly
- Created invoices
- Handled inbound and outbound phone sales
- Provided direct customer support
- Administration
- Keeping files up-to-date and easy to retrieve
- Constructing organizational memos and operation files
- Recording staff meeting minutes
- Managed scheduling
- Coordinated procurement of office supplies
- Enhanced workflow efficiency through comprehensive support in operations
- Coordinated bulk purchases with vendors to restock inventory
- Providing comprehensive support to management
- Sales representative support
- Developed sales materials for customer distribution
- Provided warehouse support across multiple departments
- Prepared customer orders for shipment
- Sales representative
- Regularly visited 6 Bunnings stores across South Australia to maintain stock levels and cleanliness
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Supported management through administrative tasks
- Performed data entry tasks accurately within specified time frames.
- Updated contact lists regularly with current information.
- Managed visitor and caller concerns by directing them to relevant staff.
- Checked stock to determine inventory levels and maintain office supply products.
- Sorted incoming mail and packages efficiently
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Customer Service
MITRE 10
Gawler
01.2006 - 08.2010
- Assisting customers and staff on the shop floor
- Maintained stock levels efficiently
- Performed comprehensive cleaning tasks in various environments
- Supervised cash handling operations
- Provided welcoming greetings to incoming customers
- Managed cash transactions/EFTPOS effectively
- Ensured accurate end-of-day float balancing
- Handled cash clearances for significant amounts
- Supervising register operators
- Handled gift card transactions
- Managed inbound inventory processes
- Handled stock intake efficiently
- Coordinating returns of credit claims to suppliers
Education
Hearing Protection Training
Safety Quip
Adelaide 05-2024
Respiratory Protection Training
Safety Quip
Adelaide03-2023
Certificate 3 - Business administration
TAFE SA
Elizabeth01.2004
High School -
Riverton and District High School
Riverton01.2003
Skills
- Technical Support
- Customer queries
- Email management
- Product Sales
- Sales follow-up
- Online chat and email
- CRM Software
References
- Tradeware Group, Michael Hillier, 1300 658 494
- Gawler MITRE 10, Jenny Rudiger, 0419 818 718
- Safety Quip, Glenn Price, 0417 084 198
Timeline
Customer Service
Safety Quip
02.2023 - Current
Customer Service
MITRE 10
09.2016 - 02.2023
Internal Sales
Tradeware Group
09.2010 - 01.2015
Customer Service
MITRE 10
01.2006 - 08.2010
Hearing Protection Training
Safety Quip
Respiratory Protection Training
Safety Quip
Certificate 3 - Business administration
TAFE SA
High School -
Riverton and District High School
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