Jennifer Hind

• Rostering100+ employees for various client sites
• Ensured and conducted compliance reporting for position advertising, data entry, licensing, proof of rights to work, reference checking and interview status.
• Used coordination and planning skills to achieve results according to schedule.
• Identified issues, analyzed information and provided solutions to problems.
• Managed team of 10-15 employees, overseeing hiring, training, and professional growth of employees.
• Delivered Blue Collar candidates to customer locations within specific timeframes.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Maintained energy and enthusiasm in fast-paced environment.
• Handled 50+ inbound calls per day to address customer inquiries and concerns.
• Worked with Manufacturing and Transport & Logistic customers to understand needs and provide excellent service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement.
• Worked flexible hours; night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Oversaw daily operations to ensure high levels of productivity.

Daily duties included:

• Overseeing the day-to-day operations of the store
• Employment, training and motivating team members
• Maintaining high standards in customer service
• Maintaining high standards of visual merchandising and store presentation
• Developing local marketing and in-store promotional activities
• Ensuring my team complied with company policies and procedures,
• Ensuring the team were always well presented and in full uniform at all times
• Maintaining security controls – cash, keys, alarms and stock,
• Stock controlling – receipting and entry of Retail and Rental DVD, ordering and rotating of confectionary, chips, drinks and ice- creams
• Monitoring late titles and debt management
• Analysing of store reports and budgets
• Rostering and payroll
• Daily cash reconciliation, petty cash and banking
• Basic computer hardware and software maintenance
• Conducting team meetings and performance reviews
• Communication with the Franchisee,
• Complying with Workplace Health & Safety guidelines,
• Adhering to Video Ezy Corporate standards -providing excellent customer service
• Answering telephones and responding to emails dealing with customer enquiries
• Data Entry of new customers/members
• Organising customer reservations
• Handling of customer complaints and resolutions
• Debt collection
• Operating point of sale equipment
• General cleaning duties