Jennifer Hoang
Burwood
Summary
Experienced and dependable team player seeking a new opportunity to leverage exceptional customer service and knowledge in accounting and operations management. Adept at adhering to professional guidelines and understanding of applicable laws and regulations related to payroll and employee benefits. I am confident in my ability to adapt rapidly to new environments. Committed to continuous learning and skill development, eager to contribute to the growth and success of the business.
Overview
9
9
years of professional experience
Work History
Payroll Associate
PwC Australia
08.2023 - Current
- Performed calculations in termination payments, overpayments, annual leave cash out payments
- Managed payroll data entry and processing payruns
- Provided customer service to employees regarding payroll inquiries and issues. Responded to employee questions in timely and knowledgeable fashion.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, global mobility, health and wellness and other departments to confirm payroll processing accuracy
- Prepared and submitted payroll taxes and reports to regulatory agencies.
Recruitment Coordinator
Aptitude Recruitment
05.2023 - 07.2023
- Familiarity with JobAdder – post job ads, manage applications
- Document preparation and formatting
- Conducting reference checks
- Liase with service providers (IT, software, advertising etc)
- Assist with marketing initiatives, supervising social media presence (LinkedIn)
- Assist with travel arrangements
- Invoicing, account and reconciliation (Xero)
- Confirmed appointments and interviews with job candidates and clients.
Timesheet and Administration Coordinator
Australian Health Professionals
11.2022 - 05.2023
- Reconciled timesheets, invoices and expenses and identifying discrepancies – quickly resolved and answered any queries
- Worked closely with Recruitment, Payroll, and Accounts team – gained an understanding of the processes and improved communication
- Ensure data is entered into accounting system accurately and in a timely manner
Recruitment Administrator/Consultant
Healthcare Australia
06.2021 - 11.2022
- Post job ads, screen and interview candidates
- Conduct reference and background checks
- Manage the job offer process for successful candidates – checking all paperwork/forms are filled out correctly
- Maintain positive relationship with candidates as well as internal stakeholders
- Update compliance documentation and processes in line with Government regulations
- Maintain accurate and up-to-date data on candidate details in administration system
- Attend to phone calls and answering recruitment queries
- Work with the cross function team to ensure compliance to regulations
- Participate in continuous systems improvement
Dental Assistant/Receptionist
Optimal Dental Care
01.2019 - 01.2021
- Worked chairside assisting dentists with all types of dental treatments - efficiently prepared for each procedure (hygiene, ortho, endo, surgical etc.)
- Followed guidelines and standard precautions for infection control
- Comply with quality management requirements – sterilisation equipment log sheets
- Maintained clean, sterile and positive environment, optimizing patient comfort and safety
- Scheduled and confirmed appointments
- Monitored dental supplies and equipment inventory and made orders
- Poured impression trays to make study models
- Obtained extensive dental knowledge, educated patients on dental hygiene and provided a comfortable experience
Bar and Gaming Attendant
Beverly Hills Hotel
01.2016 - 01.2020
- Provided excellent customer service by greeting customers promptly, tending to their need, building rapport and dealing with complaints
- General cleaning duties - keeping the venue clean at all times
- Organised functions/events – manage bookings, setting up, serving food, ensuring smooth running of business and customer needs were met
- Attended to gaming machines, fixing machine problems, dealing with large amounts of cash
SunSmart Program Assistant (Work Placement/Volunteer)
Cancer Council NSW
05.2018 - 06.2018
- Developed a project management plan
- Outgoing calls and emails to stakeholders
- Analysed results and created a powerpoint presentation of final report to the Cancer Prevention Team
- Utilised and updated the database
Education
Certificate III - Dental Assisting
Tafe NSW
01.2021
Bachelor of Science - Human Biology
Macquarie University
01.2018
Skills
- Strong customer service skills
- Strong interpersonal skills in teamwork
- Independent work proficiency
- Effective task management
- Commitment to continuous learning
- Payroll processing and auditing
- Garnishment processing
- Record keeping
- Meeting deadlines
Timeline
Payroll Associate
PwC Australia
08.2023 - Current
Recruitment Coordinator
Aptitude Recruitment
05.2023 - 07.2023
Timesheet and Administration Coordinator
Australian Health Professionals
11.2022 - 05.2023
Recruitment Administrator/Consultant
Healthcare Australia
06.2021 - 11.2022
Dental Assistant/Receptionist
Optimal Dental Care
01.2019 - 01.2021
SunSmart Program Assistant (Work Placement/Volunteer)
Cancer Council NSW
05.2018 - 06.2018
Bar and Gaming Attendant
Beverly Hills Hotel
01.2016 - 01.2020
Bachelor of Science - Human Biology
Macquarie University
Certificate III - Dental Assisting
Tafe NSW
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