Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Jennifer Horton

Barham,NSW

Summary

Take pride in doing what is best for the situation at hand, in saying that, I know my strengths, being able to adapt in different scenarios. Having a motivational approach and leveraging to all areas of my domain. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

7
7
years of professional experience

Work History

Managers

Atina Rocks Dom Muscdere
01.2017 - 12.2023
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
  • Utilized [Software] to create and edit correspondence, documents and materials.
  • Communicated with and interfaced with business owners and community as confidential liaison.
  • Monitored and managed social media accounts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.

Manager's Assistant

PTC Boswell ( Palm Cove Holiday Park)
10.2018 - 12.2022
  • Ran errands to support daily needs of management.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Scheduled meetings and managed calendar.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported department procurement activities by coordinating with manager for direction.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Resolved basic computer and office equipment issues through troubleshooting
  • Scheduled meetings and managed calendar
  • Supported department procurement activities by coordinating with manager for direction
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Attended monthly sales meetings and reported pertinent information to employees
  • Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements
  • Utilized [Software] to create and edit correspondence, documents and materials
  • Communicated with and interfaced with business owners and community as confidential liaison
  • Monitored and managed social media accounts
  • Responded to and directed incoming calls and other communication
  • Ran errands to support daily needs of management
  • Booked conference tickets and secured public speaking engagements
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Mentored team members to enhance professional development and accountability in workplace
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Reviewed sales and gross profit report to assess company efficiency
  • Created employee schedules to align coverage with forecasted demands
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Education

High School Diploma -

Hurstbridge High School
Hurstbridge, VIC
04.1986

Skills

  • Hospitality and Accommodation
  • Customer Needs Assessment
  • Administrative Procedures
  • Customer Relations and Communications
  • Calendar Management
  • Regulatory and Statutory Compliance
  • Database Maintenance
  • Hazard Elimination
  • Multi-Line Telephone System Operation
  • Business Needs Analysis
  • Computers and Technology
  • Organize Files
  • Corrective Actions
  • Schedule Oversight
  • Effective Problem-Solving
  • Social Media Updating
  • Customer Feedback
  • Goal Attainment
  • Team-Building Exercises
  • Order Accuracy
  • Performing Evaluations
  • Clerical Support
  • Office Equipment Troubleshooting
  • Operational Efficiency
  • Order Placement
  • Cash Drawer Management
  • Continuous Development
  • Check Disbursement
  • Social Media Management
  • Travel Arrangements
  • Multitasking and Time Management
  • Issue Response and Resolution
  • Website Updating
  • Referral Network
  • Basic Computer Support
  • Remote Conferencing
  • Inquiry Requests
  • Accounting Familiarity
  • Supply Restocking

Accomplishments

    Have had the pleasure to be part of two great teams in the dynamic areas of assistant managers at two great caravan parks. Being a part of a great team at Palm Cove Caravan Park was one of the most satisfying positions I have held. Starting out as a Cleaner, then moving into an office, fill in position, then moving to as an assistant managers position, was so rewarding. Not only in the office, but getting to know all of the guests, organising of music, food, special events in the park. I must admit that I love people, a chat, and to make people happy. In saying that, I am also a person that know the limits.

Additional Information

I am a hard worker, very honest, reliable and dedicated. I take pride in all aspects of my work, presentation, manners, doing all to the very best of my ability. I treat everyone as I would like to be treated, we all know there is a time or two we have a certain guest that can be difficult, but there is always a compromise or a way to deal with such situations, should they arise. My partner and I have worked together for 11 years now and my Resume is basically the same...... He is a very hands on man, groundsman, maintenance man, cleaner (both of us) I think we make a Great Team, and Hopefully a great team to join a great team.

Timeline

Manager's Assistant

PTC Boswell ( Palm Cove Holiday Park)
10.2018 - 12.2022

Managers

Atina Rocks Dom Muscdere
01.2017 - 12.2023

High School Diploma -

Hurstbridge High School

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Jennifer Horton