Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennifer Jarrett

Jennifer Jarrett

Lismore,NSW

Summary

Adept at fostering customer loyalty and exceeding service expectations, I leveraged my problem-solving abilities and active listening skills at Lismore Bay Audio to significantly enhance customer satisfaction. My experience as a Senior Hairdresser and as a Group Fitness Instructor honed my rapport-building capabilities, which contributed to a notable increase in customer retention and repeat business.

Overview

38
38
years of professional experience

Work History

Customer Service Officer

Lismore Bay Audio
08.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Certified Group Fitness Instructor

SCU Fitness and Pool
01.2014 - Current
  • Drafted program policies and procedures with client input to maintain safety and prevent conflict.
  • Planned and successfully led fitness classes with groups at popular community exercise destination.
  • Reduced injury rates by consistently emphasizing proper form and technique during workouts.
  • Assisted in marketing efforts for new program launches, resulting in increased class enrollment numbers.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Contributed to client retention by fostering a sense of community within group fitness classes.
  • Streamlined class transitions by coordinating effectively with other instructors and gym staff members.
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.

Certified Group Fitness Instructor

Edge Fitness Alsotonville
02.2017 - 03.2020
  • Planned and successfully led fitness classes with groups at popular community exercise destination.
  • Streamlined class transitions by coordinating effectively with other instructors and gym staff members.
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
  • Led classes of people in dynamic classes, supporting open and non-judgemental exercise environment.
  • Supported overall gym operations by serving as a knowledgeable resource on group fitness offerings for prospective members during tours or consultations.
  • Reduced injury rates by consistently emphasizing proper form and technique during workouts.
  • Assisted in marketing efforts for new program launches, resulting in increased class enrollment numbers.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Contributed to client retention by fostering a sense of community within group fitness classes.

Certified Group Fitness Instructor

Switch Fitness
01.2017 - 03.2020
  • Planned and successfully led fitness classes with groups at popular community exercise destination.
  • Streamlined class transitions by coordinating effectively with other instructors and gym staff members.
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
  • Led classes dynamic classes, supporting open and non-judgemental exercise environment.
  • Supported overall gym operations by serving as a knowledgeable resource on group fitness offerings for prospective members during tours or consultations.
  • Reduced injury rates by consistently emphasizing proper form and technique during workouts.
  • Assisted in marketing efforts for new program launches, resulting in increased class enrollment numbers.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Contributed to client retention by fostering a sense of community within group fitness classes.

Manager / Certified Group Fitness Instructor

Group Fx
01.2015 - 12.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Certified Group Fitness Instructor

Summit Fitness Center
01.2003 - 12.2016
  • Planned and successfully led [Type] fitness classes with [Number]-person groups at popular community exercise destination.
  • Streamlined class transitions by coordinating effectively with other instructors and gym staff members.
  • Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
  • Led classes dynamic classes, supporting open and non-judgemental exercise environment.
  • Supported overall gym operations by serving as a knowledgeable resource on group fitness offerings for prospective members during tours or consultations.
  • Reduced injury rates by consistently emphasizing proper form and technique during workouts.
  • Assisted in marketing efforts for new program launches, resulting in increased class enrollment numbers.
  • Upheld strict safety guidelines during all sessions, contributing to an accident-free environment.
  • Contributed to client retention by fostering a sense of community within group fitness classes.

Owner Operator / Senior Hairdresser

Margaret's Hair Affair
01.1993 - 12.2001
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Senior Hairdresser

Salon Dada
07.1991 - 01.1993
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.

Apprentice - Senior Hairdresser

Elsabe's Hair Salon
01.1987 - 07.1991
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.

Education

Bachelor of Science - Zoology

University of New England
Armidale, NSW
10.2028

Skills

  • Customer Focus
  • Service Recommendations
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Building rapport
  • Scheduling

Timeline

Customer Service Officer

Lismore Bay Audio
08.2022 - Current

Certified Group Fitness Instructor

Edge Fitness Alsotonville
02.2017 - 03.2020

Certified Group Fitness Instructor

Switch Fitness
01.2017 - 03.2020

Manager / Certified Group Fitness Instructor

Group Fx
01.2015 - 12.2016

Certified Group Fitness Instructor

SCU Fitness and Pool
01.2014 - Current

Certified Group Fitness Instructor

Summit Fitness Center
01.2003 - 12.2016

Owner Operator / Senior Hairdresser

Margaret's Hair Affair
01.1993 - 12.2001

Senior Hairdresser

Salon Dada
07.1991 - 01.1993

Apprentice - Senior Hairdresser

Elsabe's Hair Salon
01.1987 - 07.1991

Bachelor of Science - Zoology

University of New England

Similar Profiles

CREATE PROFILE
Jennifer Jarrett