Jennifer Jeffs
Manly West,QLD
Summary
An innovative and passionate Human Resources practitioner with extensive experience in delivering on key strategic initiatives, change projects and leading a team of HR Business Partners. I have over 17 years HR experience across several major industries, covering white and blue-collar roles. My focus is to enable organisations to be successful in a constantly changing HR environment by building a strong foundation of policy and process to support employee capability and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Readiness Lead
Brisbane Catholic Education
06.2023 - Current
- Business Readiness Lead for Brisbane Catholic Education on the Ignite Project (implementation of SuccessFactors).
- HR contracting services including Generalist HR, Industrial Relations, Consultation, Change Management, Restructuring, Strategising, Coaching, Developing and Mentoring.
- Provide insights on risks and project impact and quality measures for business readiness activities.
- Work collaboratively to ensure business readiness throughout the planning, design, and implementation of the HRIS.
Associate Director
QUEENSLAND UNIVERSITY OF TECHNOLOGY
05.2021 - Current
- Acting Director HR Client Services as required.
- Coaching and supporting team of HR Partners, including planning of resourcing and providing strategic support and advice related to complex cases.
- Provide advice and champion HR programs and projects to ensure HR Partners are equipped to successfully support a successful employee experience.
- Represent HR Partner group at Executive HR Leadership and HR Forum.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provide advice to senior leaders in relation to policy, procedure and Enterprise Agreements to meet their operational needs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led team of up to 13 personnel, supervising daily performance as well as training and improvement plans.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Evaluated employee performance and conveyed constructive feedback to improve skills. Provide advice, coach and develop senior leaders in relation to performance management tools to improve employee engagement.
- Successfully managed budgets and allocated resources.
- Proficient in the use of HR systems - eRecruit, Ascender Pay, Appian, Digital Workplace.
Senior HR Partner
QUEENSLAND UNIVERSITY OF TECHNOLOGY
07.2019 - 07.2021
- Provide strategic advice to senior managers across Finance, IT, Faculty of Education and Division of International.
- Coaching and mentoring line Managers.
- Provide advice and support pertaining to position descriptions and recruitment.
- Work with senior leaders to support indigenous recruitment plan.
- Change Leader providing advice and successfully implementing change as per strategic objectives.
- Implementation of HR Plan 2020 in alignment to HR People plan.
- Provide advice on employee related matters and engage with COE as required.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Investigated and liaised with Workplace Relations to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
HR Business Partner
QLD, Letters & Mail
01.2016 - 07.2019
- Acted as Senior HR Business Partner as required.
- Change management/transformation expert - developed strategies and plans to mitigate risk and provide a successful employee experience for major change.
- Successfully managed a number of projects from start to finish including consolidation of sites, redundancies, change in shifts, local working groups, machine automation, team leader program.
- Provide strategic advice to senior Managers.
- Create presentations and present to the senior leadership team on a monthly basis.
- Provide advice pertaining to industrial relations matters for Letters & Mail Network QLD which includes liaising with the union as required.
- Coaching and mentoring line Managers.
- Talent reviews and performance review calibrations with Senior Leadership Team.
- Succession Planning.
- State Co-ordinator for Say2Action Survey (employee engagement survey).
- Award Interpretation/Dispute Resolution.
Acting HR Manager, HR Advisor
ARRIUM STEEL
10.2014 - 12.2015
- Provide HR advice & support to all employees across five companies in QLD and NT including Australian Reinforcing Company, OneSteel Reinforcing, OneSteel Metalcentre, OneSteel Recycling and Australian Tube Mills (46 sites in total and 5 State Managers are my main clients).
- Providing specialist information and guidance to employees and managers on HR policy and practice and employment law.
- Coaching & mentoring line managers in people management processes consistent with different policies applicable to four different companies.
- Developing leadership capability through coaching, mentoring and succession planning.
- Provide advice, investigate & conduct performance management processes.
- Liaise with union in relation to employment relation matters.
- EBA negotiations – successfully negotiated ARC Southport and ARC Townsville.
- Lead change management projects – closed several branches and transferred employees to other roles, implemented a new Scheduling team structure.
- Controlling costs - redeploying staff to suitable positions and negotiating EBA’s with view to re-set labour costs.
- All generalist HR responsibilities.
Project HR Lead
Bechtel
01.2012 - 09.2014
- Conduct/investigate all industrial relations investigations.
- Facilitates Upward Feedback Meetings to Line Managers (certified by Bechtel).
- Training and coaching line managers in relation to performance management / employment relations.
- Provide recommendations in relation to investigations.
- Complete relevant documentation pertaining to investigation, i.e warning letters, termination.
- Consults legal counsel, where necessary, to ensure that policies comply with federal and state law.
- Resource planning and recruitment in accordance with project staffing plan.
- Visa processing; including international transfers from Brisbane to the United Arab Emirates.
- Conduct induction training.
- Booking of accommodation and travel flights.
- Liaise with agencies in relation to agency personnel.
- Book BMA induction and defensive driver training.
- Update relevant stakeholders (administrator etc) to coordinate seating and resources.
- Complete assignment completion letters in accordance with project staffing plan.
- Liaise with the Function with a view of redeployment or termination notification.
- Conduct exit checkout interviews.
Education
APMG Change Management
Institute of Management
2024
Master of Employment Relations -
Griffith University
2016
Bachelor of Business - Human Resources
Southern Cross University
2010
Diploma of Business - Human Resources
Brisbane Nth Institute of TAFE
2007
Accomplishments
I have successfully led and managed a number of strategic projects throughout my work history:
- Business Readiness Lead supporting 146 BCE schools and Offices to support readiness activities pertaining to the implementation of SuccessFactors.
- Provided recommendation leading to successfully updating the academic probation policy at QUT and consultation with key stakeholders.
- Managed a number of key senior staff appointments and onboarding at QUT.
- Provided recommendations to position descriptions and eRecruit/Appian system to capture legislative requirements for COVID vaccinations, indigenous recruitment and female only recruitment.
- Member of the COVID and Flood Support Team. Recommended updates to guidelines pertaining to management of COVID on the Digital Workplace. Worked with Digital Business Systems to implement Flood Special Paid Leave in Staff connect and managed responses to staff requiring assistance.
- Member of the Overseas Travel Working Group designing working overseas guidelines to address tax implications.
- Identified underpayments at QUT in First Aid Allowance resulting in an audit and rectification of pay for staff to ensure legislative compliance was met.
- Member of the Business Working Group for Ascender Pay Upgrade Project.
- Provided recommendation for audit reports including - Management of Disclosure of Interests, Company Approval Form, ID Verification response, Business Continuity Plan, Annual Report and Service Metrics.
- Led restructure and major change management projects for QUT, Australia Post and Arrium including closing a site and relocating 600+ employees to a new site and closing six sites with significant cost savings.
- Lead HR Stream member on consolidation project to close one site and merge with another involving redeployment of 26 employees.
- Successfully negotiated two EBA's.
- Represented company in Fair Work Commission.
Certification
Mining Supervisor certification
Defensive Driving certification
Certification in conducting Upward Feedback
Bechtel Leadership Development Program
Certificate IV in Training & Assessment 2010 Rehabilitation & Return to Work Coordinator
Certificate IV in Government Qld
Timeline
Business Readiness Lead
Brisbane Catholic Education
06.2023 - Current
Associate Director
QUEENSLAND UNIVERSITY OF TECHNOLOGY
05.2021 - Current
Senior HR Partner
QUEENSLAND UNIVERSITY OF TECHNOLOGY
07.2019 - 07.2021
HR Business Partner
QLD, Letters & Mail
01.2016 - 07.2019
Acting HR Manager, HR Advisor
ARRIUM STEEL
10.2014 - 12.2015
Project HR Lead
Bechtel
01.2012 - 09.2014
APMG Change Management
Institute of Management
Master of Employment Relations -
Griffith University
Bachelor of Business - Human Resources
Southern Cross University
Diploma of Business - Human Resources
Brisbane Nth Institute of TAFE
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