JENNIFER JUDGE
Craigie,WA
Summary
Results-driven Billing Collections Manager with over 6 years of experience in the telecommunications industry, specialising in billing operations, collections management, and process improvement. Proven expertise in implementing effective strategies to optimise collections, enhance operational efficiency, and reduce billing disputes. Skilled in managing cross-functional teams, conducting audits, and fostering strong relationships with stakeholders. Excellent written and verbal communication skills who can effectively collaborate with colleagues and stakeholders to achieve common goals. Proficient in Telecommunications Billing, Collections Management (Accounts Receivable), Microsoft Power Query, Reporting & Analysis, Microsoft Excel, Billing Process, and Billing Systems.
Overview
11
11
years of professional experience
Work History
BILLING & COLLECTIONS MANAGER
IPSTAR AUSTRALIA PTY. LTD
01.2017 - Current
- Gathered requirements, scoped, tested, and documented billing methods and new CDR imports
- Managed billing for a diverse range of telecommunications products
- Identified and executed system and process improvements to enhance operational efficiency within the Billing & Collection Team resulting in improved YoY write off by 45%.
- Developed effective billing strategies for newly introduced products
- Supervised audits and analysis of carrier and wholesale billing to minimise revenue loss
- Oversaw third-party bill production, including updates to invoice layout
- Manage Collections Team, including recruitment, training, evaluation, and delegation of responsibilities
- Communicated effectively with all teams, suppliers, clients, and stakeholders
- Worked with multiple departments to check proper billing information
- Supervised resolution of billing disputes and client queries within agreed service level agreements (SLAs)
- Created and implemented strategies to reduce billing disputes and queries
- Led and supervised daily operations of the collections team
- Developed and implemented efficient strategies to optimize the collections process
- Fostered and maintained relationships with external collection agencies when required
- Conducted regular meetings and provided feedback to the collections team to drive performance improvement
- Trained, coached, and motivated collections team members to achieve their targets successfully
- Ensuring internal process compliance across the team
- Ensuring compliance with TCP Code & debt collection guidelines as defined by the ACCC & ASIC
ACCOUNTS PAYABLE/PAYROLL OFFICER
QUICK SERVICE RESTAURANT HOLDINGS
01.2013 - 01.2015
- Accounts Package – Finance One
- Efficiently and accurately processed high volume of invoices for four companies (Red Rooster, Chicken Treat, Oporto, and QSRH), ensuring timely payments and smooth financial operations.
- Successfully reconciled creditors' accounts with creditors' statements, identifying and resolving discrepancies promptly, resulting in reducing outstanding payment issues and identifying overpayments on supplier accounts.
- Conducted seamless payment runs, executing transactions accurately and on schedule.
- Demonstrated proficiency in processing general ledger journals, maintaining precise financial records and facilitating smooth auditing procedures.
• Payroll Package – Preceda - Handled all aspects of payroll administration, including processing new starters, terminations, and status changes.
- Efficiently managed time clocks, adjustments, back-pays, annual leave cash-outs, and expense reimbursements.
- Successfully handled worker compensation claims and reconciliations.
- Maintained salary stepping practices, ensuring timely and accurate salary increments for employees.
- Processed paid parental leave, ensuring compliance with regulations and timely disbursement of payments to employees.
Skills
- Telecommunications Billing
- Collections Management (Accounts Receivable)
- Proficient in both written and verbal communication
- Reporting & Analysis
- Excellent time management and multitasking skills
- Microsoft Excel & Power Query
Timeline
BILLING & COLLECTIONS MANAGER
IPSTAR AUSTRALIA PTY. LTD
01.2017 - Current
ACCOUNTS PAYABLE/PAYROLL OFFICER
QUICK SERVICE RESTAURANT HOLDINGS
01.2013 - 01.2015
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