Jennifer Kan
Homebush West,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
Work History
Customer Journey Coordinator-Stations
Metro Trains Sydney
02.2023 - Current
- Provide out standing customer service-Frontline representative offering friendly and helpful assistance to customers.
- Identifying,manage and report safety hazards-Maintaining a safe and secure environment within the station and premises.
- Provide basic first aid when required
- Safe evacuation of stations-respond to emergencies or incidents and ensure passenger's adhere to safety regulations and guidelines.
- Communicating incidents with detail.
- Clear and concise communication.
- Cleanliness of stations and trains.
- Train and mentor new team members.
- Part of Christmas tree lighting event-Volunteer.
- International Day Of People With Disability Event-Volunteer.
- Participated as a member of the interview panel.
- Participated as a member of theTR exercise.
Assistant Store Manager
Woolies X
02.2022 - Current
- Creating and Managing a safe environment for our team Lead 700+team to ensure the end-to-end delivery of the eCom operations process of the CFC
- Consistently live the Woolworths Group values when encouraging and supporting my team
- Coach develop and support team managers to deliver an excellent experience to our online customers through a team that advocates for our business
- Provide access to great career opportunities and pathways
- Set and deliver high operational standards across picking, dispatch, on shelf availability, food quality, safety and customer service reflected in Perfect Order Rate and Voice of Customer currently above the 80%
- To drive the eCom priorities within the CFC to ensure delivery of the WooliesX and WOW Group strategy
- As part of the Woolies family, trial new processes to shape and evolve the way we fulfill online orders to deliver the best outcome for our team and customers
- Proven leadership skills with the ability to optimize team performance and development
- Demonstrated operations, stock, and systems experience
- Strong problem solving skills
- Continuous improvement and growth mindset with a willingness to challenge the way we do things and try new ways of working
- Proven ability to create and deliver against a plan to reach Key Performance Indicators.
Assistant Store Manager
Woolies X
02.2022 - Current
- Creating and Managing a safe environment for our team Lead 700+team to ensure the end-to-end delivery of the eCom operations process of the CFC
- Consistently live the Woolworths Group values when encouraging and supporting my team
- Coach develop and support team managers to deliver an excellent experience to our online customers through a team that advocates for our business
- Provide access to great career opportunities and pathways
- Set and deliver high operational standards across picking, dispatch, on shelf availability, food quality, safety and customer service reflected in Perfect Order Rate and Voice of Customer currently above the 80%
- To drive the eCom priorities within the CFC to ensure delivery of the WooliesX and WOW Group strategy
- As part of the Woolies family, trial new processes to shape and evolve the way we fulfill online orders to deliver the best outcome for our team and customers
- Proven leadership skills with the ability to optimize team performance and development
- Demonstrated operations, stock, and systems experience
- Strong problem solving skills
- Continuous improvement and growth mindset with a willingness to challenge the way we do things and try new ways of working
- Proven ability to create and deliver against a plan to reach Key Performance Indicators.
Assistant Store Manager
Woolies X
02.2022 - Current
- Creating and Managing a safe environment for our team Lead 700+team to ensure the end-to-end delivery of the eCom operations process of the CFC
- Consistently live the Woolworths Group values when encouraging and supporting my team
- Coach develop and support team managers to deliver an excellent experience to our online customers through a team that advocates for our business
- Provide access to great career opportunities and pathways
- Set and deliver high operational standards across picking, dispatch, on shelf availability, food quality, safety and customer service reflected in Perfect Order Rate and Voice of Customer currently above the 80%
- To drive the eCom priorities within the CFC to ensure delivery of the WooliesX and WOW Group strategy
- As part of the Woolies family, trial new processes to shape and evolve the way we fulfill online orders to deliver the best outcome for our team and customers
- Proven leadership skills with the ability to optimize team performance and development
- Demonstrated operations, stock, and systems experience
- Strong problem solving skills
- Continuous improvement and growth mindset with a willingness to challenge the way we do things and try new ways of working
- Proven ability to create and deliver against a plan to reach Key Performance Indicators.
Assistant Store Manager
Woolies X
02.2022 - Current
- Creating and Managing a safe environment for our team Lead 700+team to ensure the end-to-end delivery of the eCom operations process of the CFC
- Consistently live the Woolworths Group values when encouraging and supporting my team
- Coach develop and support team managers to deliver an excellent experience to our online customers through a team that advocates for our business
- Provide access to great career opportunities and pathways
- Set and deliver high operational standards across picking, dispatch, on shelf availability, food quality, safety and customer service reflected in Perfect Order Rate and Voice of Customer currently above the 80%
- To drive the eCom priorities within the CFC to ensure delivery of the WooliesX and WOW Group strategy
- As part of the Woolies family, trial new processes to shape and evolve the way we fulfill online orders to deliver the best outcome for our team and customers
- Proven leadership skills with the ability to optimize team performance and development
- Demonstrated operations, stock, and systems experience
- Strong problem solving skills
- Continuous improvement and growth mindset with a willingness to challenge the way we do things and try new ways of working
- Proven ability to create and deliver against a plan to reach Key Performance Indicators.
Education
Higher School Certificate -
Penshurst Girls High School
12.1994
Skills
- Improving customer satisfaction
- Analytical problem solver
- Solution-focused
- Operational improvements
- Strong leader and communicator
- Employee relation
- Leadership and team building
- Staff Supervision
- Staff Management
- Administrative Leadership
- Career Development
References
- Tony Mardini, eCom Operations Transformational Programs, 0414351221
- Darren Dornan, Group Manager at Woolworths Limited, (02) 8885-0000
- Kelly Bartle, Assistant Store Manager at Woolworths Chullora, (02) 9308-7397
- Elizabeth Cannan, Assistant Store Manager at Woolworths Bass Hill, (02) 8709-4315
Projects
Stealing Scallywags, A pirate party game where players attempt to get the most treasure before the time limit ends., Sole Programmer, Unity3D (Game Engine), Visual Studio (Integrated Development Environment (IDE)), Github (Version Control) Dots and Boxes 3D, a game using the game dots and boxes and placing it on a 3d surface of a cube, developed for the purposes of Cross Platform Development, Sole Developer, Unity3D (Game Engine), Visual Studio (Integrated Development Environment (IDE)), Github (Version Control) Skronkly’s Quest, a game jam project with the focus on “it's dangerous to go alone” where the player has to carry a small alien back home through a mario inspired platform., Sole Programmer, Unity2D (Game Engine), Visual Studio (Integrated Development Environment (IDE)), Github (Version Control)
Timeline
Customer Journey Coordinator-Stations
Metro Trains Sydney
02.2023 - Current
Assistant Store Manager
Woolies X
02.2022 - Current
Assistant Store Manager
Woolies X
02.2022 - Current
Assistant Store Manager
Woolies X
02.2022 - Current
Assistant Store Manager
Woolies X
02.2022 - Current
Higher School Certificate -
Penshurst Girls High School
Similar Profiles
Raji SampathRaji Sampath
Customer Information & Delivery Partner and Networ at Metro Trains SydneyCustomer Information & Delivery Partner and Networ at Metro Trains Sydney
Solomon AlocozaiSolomon Alocozai
Customer Journey Coordinator - Stations at Metro Trains SydneyCustomer Journey Coordinator - Stations at Metro Trains Sydney
Angelyn AurischAngelyn Aurisch
Testing & Commissioning - City South West at Metro Trains SydneyTesting & Commissioning - City South West at Metro Trains Sydney