Jennifer Keep
Sunbury,VIC
Summary
Dynamic professional with extensive expertise in customer service and Administration at Asahi Beverages. Demonstrated capacity to optimize operational efficiency through precise data entry and thorough compliance auditing. Skilled in training and mentoring teams, promoting collaboration, and achieving results with an enthusiastic approach. Committed to meeting targets and providing outstanding service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Bulk Administration
Asahi Beverages
Tullamarine
02.2024 - Current
- Sort and process pallet dockets, POD’s, pallet redeeming including data entry.
- Sort and process Driver declarations and complete full COR follow up with carriers.
- Analyses pallets on hand against planned production and order appropriately through Loscam online.
- Audit daily paperwork against systems and file.
- General data entry, scanning, copying and filing as required.
Customer Service Assistant
Target Australia
11.2021 - 02.2025
- Customer Service desk, answering calls and face-to-face service/returns.
- Pick and pack online orders for delivery.
- Worked across the store in all departments fulfilling stock, merchandising, and provided in store customer experience and service.
- Stocktake duties.
- Store greeter and stock prevention assistant.
Pick/Packer, Online order fulfillment
Onsite Recruitment – Petstock Distribution Centre
03.2021 - 10.2021
- Pick/Packing orders using RF in the online department.
- Driving numerous machinery within the warehouse.
- Online order picking and delivery ready using Pronto.
Customer Solutions Specialist
Stellar/Probe Group – Department of Health & Human Services
01.2021 - 03.2021
- Contact Tracing and Physical Distancing Compliance Outbound calls.
- Covid-19 Hotline Inbound calls.
- Record keeping, data entry and problem resolutions.
- Holding a high level of professionalism and confidentiality.
Customer Service
Thrifty Car Rentals
Melbourne Airport
10.2019 - 02.2020
- Face to face customer service with high volume bookings and enquiries.
- On selling and upgrading services.
- Telephone and email bookings and enquiries.
- Adhering to legal duties following ACCC guidelines.
Team leader relief/Leading Hand/Store-person
Woolworths Hume Distribution Centre
Hume
04.2006 - 08.2019
- Follow, implement and report on OH&S policies and procedures.
- Report any safety breaches, near misses, incidents or accidents to the team leader or manager immediately.
- Conduct team talk meetings and report any queries to relevant management.
- Train, mentor and advise staff including return to work members with one-on-one progress reporting.
- Use a computer for purposes such as material handling, order confirmation and printing labels, also control of department, liaising with management with report writing and analysing.
- Maintain inventory flow to meet deadlines and availability.
- Accurately select orders, stack and wrap pallets or other required ULD’s (Unit Load Devices).
- Work in a team and contribute to achievement of targets and quality standards.
- Train others to operate machinery safely and efficiently.
- Supervise and lead workers in a safe, respectful manner to achieve company goals/KPI’s.
- Liaise with Shift Manager to complete area targets and work with other leading hands.
Store Manager/New store set up
Priceline PTY LTD
01.1999 - 01.2007
- All HR duties including staff employment/onboarding, training, mentoring, performance reviews, staff exiting.
- Stock control including ordering, stocktaking, loss prevention, merchandising.
- Liaise with Centre Management and Head office to create sales opportunities and in store promotions.
- Customer Service, creating a professional, engaging store environment, with excellent service from the beginning of the sale through to after sales support.
- Dealing with customer complaints, problem resolution, returns, laybys and special orders.
- Window and store merchandising for promotions and sales, ticketing and adhering to plan-o-grams as derived from Head office or using own initiative.
- Full administration duties, including answering phone and email enquiries, rostering and budgeting, maintaining KPI’s, accounting and banking, electronic stock control and transfers.
- Attend training seminars, then take information back to staff and train them in product knowledge and new business modules.
- POS knowledge and IT maintenance, also safe money handling processes.
- Communication via P.A system.
- Answering external phone calls and liaising with other departments.
- General merchandising working stock, cleaning, ticketing, Plan-o-gram restoration.
- Maintained stock from flowers to full plant range and seedlings, care, replenish, ticketing, rotation and marketing down of stock.
Store Manager
Westco Jeans PTY LTD
01.1993 - 01.1996
- All HR duties including staff employment/onboarding, training, mentoring, performance reviews, staff exiting.
- Stock control including ordering, stocktaking, loss prevention, merchandising.
- Liaise with Centre Management and Head office to create sales opportunities and in store promotions.
- Customer Service, creating a professional, engaging store environment, with excellent service from the beginning of the sale through to after sales support.
- Dealing with customer complaints, problem resolution, returns, laybys and special orders.
- Window and store merchandising for promotions and sales, ticketing and adhering to plan-o-grams as derived from Head office or using own initiative.
- Full administration duties, including answering phone and email enquiries, rostering and budgeting, maintaining KPI’s, accounting and banking, electronic stock control and transfers.
- Attend training seminars, then take information back to staff and train them in product knowledge and new business modules.
- POS knowledge and IT maintenance, also safe money handling processes.
- Communication via P.A system.
- Answering external phone calls and liaising with other departments.
- General merchandising working stock, cleaning, ticketing, Plan-o-gram restoration.
- Maintained stock from flowers to full plant range and seedlings, care, replenish, ticketing, rotation and marketing down of stock.
Education
Diploma of Human Resources - currently studying online
09.2025
Certificate IV in Warehouse Operations Management -
Advanced Diploma of Tourism Management -
Certificate 3 in Retail -
Year 12 VCE - Successfully completed
Skills
- Organizational skills
- Data entry
- Customer service
- Communication skills
- Inventory management
- Compliance auditing
- Problem analysis
- Invoicing and pallet control
- Team collaboration
- Quick learning
- Procedure adherence
- Intermediate computer proficiency
- Self-motivation
- Versatility
- Adaptability
- Solution development
- Positive attitude
- Training and mentoring
- Project management
- Team leadership
Certification
- Current Victorian Drivers Licence
- Working with Children Card
- Driver’s Accreditation Card
- Victorian White Card
References
- Cheryl Arrowsmith, Asahi Beverages Tullamarine, 0478 844 737
- Dennis Cecchini, Leading Hand at Hume DC, 0412 093 226, Dennis619916@gmail.com
Timeline
Bulk Administration
Asahi Beverages
02.2024 - Current
Customer Service Assistant
Target Australia
11.2021 - 02.2025
Pick/Packer, Online order fulfillment
Onsite Recruitment – Petstock Distribution Centre
03.2021 - 10.2021
Customer Solutions Specialist
Stellar/Probe Group – Department of Health & Human Services
01.2021 - 03.2021
Customer Service
Thrifty Car Rentals
10.2019 - 02.2020
Team leader relief/Leading Hand/Store-person
Woolworths Hume Distribution Centre
04.2006 - 08.2019
Store Manager/New store set up
Priceline PTY LTD
01.1999 - 01.2007
Store Manager
Westco Jeans PTY LTD
01.1993 - 01.1996