Jennifer Kerr
SHOAL BAY,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with proven skills in emergency response and safety compliance. Expertise in operational coordination and team collaboration, ensuring streamlined processes and effective training programs. Results-driven individual with extensive experience in emergency response and operational coordination. Known for strong situational awareness and problem-solving abilities, contributing to enhanced team collaboration and safety compliance in high-pressure environments. Proactive professional skilled in developing training programs and streamlining operational processes. Committed to enhancing team performance and ensuring adherence to safety standards, with a strong focus on situational awareness and effective communication.
Overview
35
35
years of professional experience
Work History
volunteer Marine Rescue
Marine Recue
Port Stephens/Sydney
02.2019 - Current
- Operated specialized marine equipment for emergency response.
- Coordinated with team members to streamline operational processes and improve efficiency.
- Adhered to safety protocols and maintained a clean work environment at all times.
- Documented daily production logs to track operational performance accurately.
- Communicated with supervisors to address issues and optimize workflow consistently.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
Volunteer Firefighter
RFS
Clarence Town and Lower HunterIMT IMT
10.2010 - 06.2022
- Conducted daily inspections of equipment and facilities for readiness.
- Collaborated with other units to enhance operational effectiveness.
- Monitored surveillance cameras to detect suspicious activity.
- Maintained accountability of sensitive items and documents.
- Investigated incidents involving possible violations of military regulations or laws.
Staff Development Consultant
IAG/NRMA
Newcastle
04.1991 - 06.2012
- Led cross-functional teams to develop innovative solutions for customer needs.
- Collaborated with stakeholders to identify project requirements and objectives.
- Conducted market research to inform strategic development initiatives.
- Facilitated workshops to gather insights and foster team collaboration.
- Developed comprehensive project plans outlining timelines and deliverables.
- Reviewed project progress and provided recommendations for improvement.
- Mentored junior consultants on best practices in development processes.
- Engaged with clients to assess satisfaction and gather feedback for enhancements.
- Provided technical support during implementation of new applications or updates to existing applications.
- Conducted research and analysis to identify gaps in current processes and proposed solutions.
- Evaluated existing systems to recommend improvements or modifications as required.
- Ensured compliance with applicable regulatory standards throughout the SDLC process.
- Resolved customer complaints related to software development services provided.
- Assisted with training users on new applications or features within existing applications.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
TRAINER AND ASSESSOR
IAG/NRMA
DUNGOG
03.2007 - 03.2012
- Developed training programs for diverse employee skill sets and roles.
- This involved supporting Technical and Road Service Staff to achieve qualifications
- Customer Service
- Facilitated workshops to enhance team collaboration and communication.
Education
Bachelor of Arts - Adult Education/Training And Devopment
Jesmond High /school
Jesmond NSW11-2005
Skills
- Equipment operation
- Emergency response
- Operational coordination
- Safety compliance
- Situational awareness
- Fire safety protocols
Accomplishments
IAG Customer Service Finalist
Timeline
volunteer Marine Rescue
Marine Recue
02.2019 - Current
Volunteer Firefighter
RFS
10.2010 - 06.2022
TRAINER AND ASSESSOR
IAG/NRMA
03.2007 - 03.2012
Staff Development Consultant
IAG/NRMA
04.1991 - 06.2012
Bachelor of Arts - Adult Education/Training And Devopment
Jesmond High /school