Jennifer Lee

• Handled customer inquiries and suggestions in a timely manner
• Actively listened to customers, handled concerns quickly and escalated major issuesAs a customer service consultant in a family owned business selling was our no 1 priority.

•.Building rapport with customers new and repeat.

Handling objections

Design consultation.

Merchandising showroom

Banking and EOD procedures.

Liaising with delivery team.

Decor consultation.

Unpacking new stock and giving input

regarding new merchandise.

All aspects of sales involving custom made sofas,decor and homewares.

Provided excellent customer service at all times.

Provided quotes.

Add ons such as protection plans and homewares.

Resolving customer enquires.

Mentoring of new staff members.

Processing of orders and payments

Loading with delivery team.

All aspects of sales as above.

Often ran showroom with one other person so all aspects of showroom were carried out.

Opening and closing of store.

Daily banking and end of day procedures.

Responded to emails in a timely manner.

Followed up personal quotes.