Jennifer Leiataua
Riverview,QLD
Summary
Responsible Collections representative looking for position with increased responsibility. Proficient in Microsoft Office products, compliance requirements, and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Collector
Credit Corp Group
Brisbane, QLD
11.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Order Selector
Woolworths DC Heathwood
Heathwood
02.2023 - 11.2023
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Supported warehouse organization efforts by accurately labelling products and placing them in designated storage areas.
Pick packer
Target RDC
05.2022 - 02.2023
- Picking and packing online customer orders, Putting away stock, Keeping areas clean, Stock management (locating missing stock, inventory), decanting pallets.stock, inventory), Decanting pallets
Packer
BG Brisbane
11.2021 - 03.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
Admin Assistant
Austral College (Cert III in Business Administration Traineeship)
04.2021 - 11.2021
- Data entry, printing/scanning documents, running errands, working with Microsoft Word/Excel, organising files, book keeping
Crew Member
Hungry Jacks Richlands
Richlands
09.2019 - 11.2021
- Food preparation, packing orders, customer interaction, clean dining/food areas.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Glenala State High School
Brisbane, QLD11.2021
Skills
- Debt Recovery Strategies
- Patience and Persistence
- Call centre experience
- Goal-oriented mindset
Certification
- Cert II in Information, Digital Technology and Media (Completed)
- Cert II in Hospitality (Completed)
- Cert III in Business Administration (Completed)
- Cert II in Logistics (Completed)
Personal Information
Date of Birth: 03/16/04
References
- Nina Puletasi, Floor Manager, Target RDC, Nina.Puletasi@target.com.au, 0422 109 981
- Lagi Taleo, Supervisor, BG Brisbane, lagitaleo24@hotmail.com, 0404 518 254
Timeline
Debt Collector
Credit Corp Group
11.2023 - Current
Order Selector
Woolworths DC Heathwood
02.2023 - 11.2023
Pick packer
Target RDC
05.2022 - 02.2023
Packer
BG Brisbane
11.2021 - 03.2022
Admin Assistant
Austral College (Cert III in Business Administration Traineeship)
04.2021 - 11.2021
Crew Member
Hungry Jacks Richlands
09.2019 - 11.2021
High School Diploma -
Glenala State High School