Jennifer Mackay

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

Customer service

Open and closing of the store

Working as an assistant manager

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Followed food safety and sanitation guidelines at all times.
• Assisted customers with menu items and accurate order fulfillment.
• Cross-trained in other areas of restaurant to provide additional support during busy periods.
• Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
• Resolved problems with orders quickly and offered refund or replacement.