Summary
Overview
Work History
Education
Skills
Affiliations
Travelling
Timeline
Generic

Jennifer Magee

Brisbane/Samford,QLD

Summary

Dedicated hospitality professional with several years of experience delivering exceptional service and maintaining high standards of business etiquette. Recognized for attentively addressing guest requests and concerns with prompt and effective solutions. A reliable team player known for punctuality and preparedness, contributing to seamless operations and elevated guest experiences.

Overview

41
41
years of professional experience

Work History

Guest Services Associate

Clear Mountain Resort
Clear Mountain, Queensland
08.2022 - Current
  • Ensured dust-free environment by wiping down surfaces and dusting furniture.
  • Sanitized all restroom facilities.
  • Replaced bed linens and towels.
  • Refilled necessary toiletries in all guest accommodations.

Mobile Travel Advisor

MTA Travel
Samford, Queensland
03.2010 - Current
  • Offered specialized advice on flight schedules, transit options, and accommodation.
  • Managed comprehensive itineraries involving multiple modes of transportation.
  • Compiled comprehensive destination research for client guidance.
  • Created customized packages for individual clients based on their budget constraints or special requirements.
  • Built strategic partnerships with airlines, hotels, car rental companies and tour operators.

International Travel Consultant

Travelscene Samford
Samford, Queensland
06.2004 - 02.2010
  • Supplied customers with comprehensive insights on overseas travel locations and services.
  • Identified and suggested optimal travel services to align with customer requirements.
  • Guided clients on visa regulations for their travel destinations.
  • Reserved airline tickets and hotel accommodations for clients.
  • Produced cost calculations for diverse travel packages.
  • Verified and updated all bookings in system.
  • Kept up-to-date on promotional offers from airlines, hotels, and tour operators.
  • Participated in industry-specific trade shows.
  • Promptly responded to customer inquiries through telephone, email, and online chat messages.
  • Resolved customer travel issues including lost luggage.
  • Executed payment processing via credit card terminals conforming to company standards.
  • Conducted routine follow-up calls to evaluate customer satisfaction after their return home.

Travel Consultant

STA Travel
Brisbane, Queensland
03.1994 - 05.2004

. Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
• Prepared itineraries to deliver travel arrangements to clients.
• Responded promptly to clients regarding visa, passport, and security inquiries.
• Processed credit card and debit card payments and handling of confidential information with discretion.
• Managed a team of four staff driven to achieve sales goals whilst maintaining all accreditations and training

  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided administrative support to management team including preparing reports and presentations.

Hairdresser

Price Attack Salon
Brisbane, Queensland
05.1992 - 02.1994
  • Provided expert consultation to clients on hair care, styling and coloring techniques.
  • Maintained a safe and clean work environment for staff and customers.
  • Performed various color treatments such as highlights, foils, and tinting.
  • Suggested appropriate hair care products suited to client requirements.
  • Advised on maintaining specific home styling techniques between visits.
  • Welcomed arriving customers warmly and evaluated hair requirements.
  • Scheduled client appointments.

Overseas Travel

Many
03.1990 - 02.1992
  • Conducted working holiday across UK and Europe.

Owner/ Operated Hair Salon

Self
Wynnum, Queensland
12.1986 - 03.1990
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
  • Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
  • Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.

Hairstylist

Jon Le Court
Brisbane, Queensland
06.1983 - 12.1986
  • Welcomed customers and ensured a positive experience.
  • Consulted with clients regarding their preferred hairstyles.
  • Provided comprehensive haircare services to clients.
  • Performed chemical treatments such as perms and relaxers.
  • Utilized various colouring techniques such as highlights and lowlights.
  • Designed sophisticated undo's for weddings and special occasions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Supported team during peak salon hours.
  • Instructed clients on effective home hair care practices.
  • Suggested suitable merchandise tailored to specific client requirements.
  • Participated in trade shows to remain informed about current hairstyling trends.
  • Showcased expertise in workplace health and safety regulations.

Education

Hairdressing

Kangaroo Point Tafe
Brisbane
12-1986

High School Diploma -

Lake Illawarra Highschool
Warilla, NSW
12-1982

Skills

  • Customer Safety Protocols
  • Customer Arrival and Departure Coordination
  • Guest service and assistance
  • Customer Service Excellence
  • Guest Engagement
  • Guest Services Expertise
  • Effective Time Management
  • Efficient Task Prioritization

Affiliations

  • I am an avid sewer who enjoys pattern planning and fabric shopping. I enjoy watching my garments come to fruition with the pleasure of wearing them.t
  • Im a keen crocheter with mosaic patterns being a favorite.
  • I enjoy cycling and hiking, using this as my form of exercise.

Travelling

  • I enjoy travelling to wonderful destination around the world. I have traveled extensively through Europe, Asia and the USA.
  • Vietnam and Portugal being the most recent of my trips.

Timeline

Guest Services Associate

Clear Mountain Resort
08.2022 - Current

Mobile Travel Advisor

MTA Travel
03.2010 - Current

International Travel Consultant

Travelscene Samford
06.2004 - 02.2010

Travel Consultant

STA Travel
03.1994 - 05.2004

Hairdresser

Price Attack Salon
05.1992 - 02.1994

Overseas Travel

Many
03.1990 - 02.1992

Owner/ Operated Hair Salon

Self
12.1986 - 03.1990

Hairstylist

Jon Le Court
06.1983 - 12.1986

Hairdressing

Kangaroo Point Tafe

High School Diploma -

Lake Illawarra Highschool
Jennifer Magee