Dedicated hospitality professional with several years of experience delivering exceptional service and maintaining high standards of business etiquette. Recognized for attentively addressing guest requests and concerns with prompt and effective solutions. A reliable team player known for punctuality and preparedness, contributing to seamless operations and elevated guest experiences.
. Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
• Prepared itineraries to deliver travel arrangements to clients.
• Responded promptly to clients regarding visa, passport, and security inquiries.
• Processed credit card and debit card payments and handling of confidential information with discretion.
• Managed a team of four staff driven to achieve sales goals whilst maintaining all accreditations and training