Jennifer Maiava
Laverton,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administration Assistant
Samalaulu Barrister
06.2019 - 11.2023
- Experience with data entry, including dictation
- Verbal and written communication skills
- Administration and clerical filing
- Experience dealing with various computer software (eg
- PC Law, Microsoft Word, Microsoft Excel, Microsoft Powerpoint)
- Experience with accounts payable and receivables
- Excellent telecommunication skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Support Worker Team Leader
Custom Care Nursing
02.2018 - 06.2019
- Experience dealing with serious injury clients
- Experience with dealing with TBI injury clients
- Verbal and written communication skills
- Personal Care
- Experience in using equipment ie hoist, commode, ceiling hoist, transfer equipment, standing machine
- Experience in spinal rehabilitation and equipment
- Experience with non-verbal clients
- Experience with tracheostomy clients with peg feeding.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Support worker
Health Vision
11.2016 - 02.2018
- Home based support worker
- Experience dealing with serious injury clients
- Verbal and written communication skills.
Support Worker
Whatever It Takes
12.2014 - 11.2016
- Home based support worker
- Experience dealing with serious injury clients
- Verbal and written communication skills.
Education
Level 6 - Diploma in Information and Communications Technology - Computer Engineering Technology
Avonmore
New Zealand01.2022
Level 5 - Certificate in Computer Technician skills -
01.2014
Level 5 - Diploma in Computer Network Engineering -
01.2014
Level 5 - Certificate in Computer Networking -
01.2014
Level 2 & 3 – Computing -
01.2013
Level 2 & 3 & 4 - Business and Administration -
01.2013
Skills
- Data Entry
- Word Processing
- Administrative Support
- Confidential Document Control
- Customer Relations
- Business Administration
- Verbal Communication
- Multi-Line Phone Systems
- Report Writing
- Report Generation
- Technical Support
- Computer Skills
- Customer Service
- Time Management
- Invoice Processing
- Filing and data archiving
- Prioritization
- Complex Problem-Solving
References
Available upon request
Timeline
Administration Assistant
Samalaulu Barrister
06.2019 - 11.2023
Support Worker Team Leader
Custom Care Nursing
02.2018 - 06.2019
Support worker
Health Vision
11.2016 - 02.2018
Support Worker
Whatever It Takes
12.2014 - 11.2016
Level 6 - Diploma in Information and Communications Technology - Computer Engineering Technology
Avonmore
Level 5 - Certificate in Computer Technician skills -
Level 5 - Diploma in Computer Network Engineering -
Level 5 - Certificate in Computer Networking -
Level 2 & 3 – Computing -
Level 2 & 3 & 4 - Business and Administration -
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