Jennifer Maitland
Howlong
Summary
Retired Paramedic of 26 years, offering proven history of exercising strong judgment in high-pressure situations. Skilled in patient needs assessment and critical care. Detail-oriented and compassionate with expansive knowledge of all aspects of patient care.
Additionally, I have extensive experience in staff management including performance management, sick leave management, compilation of annual leave rosters for over 200 staff members, sound knowledge of Health Roster and experience in building station/centre rosters, staff welfare, IMS management, complaints management, incident investigation and Control Centre Procedures. This includes extensive experience in ambulance dispatch and dispatcher supervision.
Most recently, in late 2022 and 2023 I have pursued a number of work opportunities including customer service assistant at IGA Jindera (October 2022 - March 2023); kitchen assistant at Mercy Health Albury (October 2022 to April 2023), before finding that the right fit for me is as a Patient Services Assistant with Albury Wodonga Health, working across both campuses.
Throughout my working life I have sought to further my education by completing a number of tertiary and vocational qualifications - listed in the Education section. I have, most recently, enrolled in and am completing a Diploma of Clinical Coding.
Overview
33
33
years of professional experience
Work History
Paramedic
NSW Ambulance
04.1997 - 08.2023
- Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Communicated with lucid patients to gather incident and medical history information.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Administered tests and medication to stabilize patients in field or in transit.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
Duty Control Centre Officer
NSW Ambulance
02.2001 - 08.2020
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
Correctional Officer
Department Of Corrective Services NSW
09.1990 - 04.1997
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Delivered inmates to work sites and returned safely by following protocols.
- Completed intake paperwork, fingerprints and searches.
- Received and accounted for personal possessions and determined inmate work assignments.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed behavior of residents individually and in groups.
- Arranged for medical and dental care of inmates.
- Conducted routine and emergency head counts.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Education
Certificate III - Individual Support
Kirana Colleges
Sydney07.2022
Diploma - Dementia Care
University of Tasmania
Hobart, TAS12.2017
Graduate Certificate - Leadership Health And Human Services
University of Tasmania
Hobart, TAS07.2016
Bachelor of Paramedic Practice - Paramedicine
University of Tasmania
Hobart, TAS08.2015
Certificate IV - Frontline Management
Australian Institute of Management
Syndey01.2011
High School Diploma -
Hollywood Senior High School
Perth WA12.1984
Skills
- Ambulance Transport
- Emergency Medical Team Coordination
- Emergency Diagnostics
- Patient Condition Observation
- Work Coordination
- Vital Sign Assessment
- Injury and Illness Treatment
- Basic Trauma Life Support
- Stretcher and Backboard Use
- Spinal Demobilization Devices
- Venipuncture Procedures
- Emergency Vehicle Driving
- Dispatcher Communication
- Prehospital Care
- Medical Supply Replenishment
- Patient Immobilization
- Medical Equipment Maintenance
- Communication Equipment Operation
- Cardiopulmonary Resuscitation
- Attention to Detail
- First Aid
- Ambulance Decontamination
- Treatment Documentation
- Drug Inventory Management
- Heart Monitoring
- Patient Positioning
- Lower Extremity Traction Devices
- Mass Casualty Protocols
- Airway Management
- Emergency Treatment Procedures
- Rapport Building
- Drug Reaction Intervention
- Pediatric Advanced Life Support
- Neurological Assessments
- Advanced Lifesaving Procedures
- Emotional Support
- Multi-patient Triage
- Orthopedic Splint Systems
- Equipment Transport
- Medical History Recording
- Extrication Devices
- Oxygen Equipment
- Cardiac Defibrillation
Timeline
Duty Control Centre Officer
NSW Ambulance
02.2001 - 08.2020
Paramedic
NSW Ambulance
04.1997 - 08.2023
Correctional Officer
Department Of Corrective Services NSW
09.1990 - 04.1997
Certificate III - Individual Support
Kirana Colleges
Diploma - Dementia Care
University of Tasmania
Graduate Certificate - Leadership Health And Human Services
University of Tasmania
Bachelor of Paramedic Practice - Paramedicine
University of Tasmania
Certificate IV - Frontline Management
Australian Institute of Management
High School Diploma -
Hollywood Senior High School
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