Jennifer Masovic
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
i am looking forward to the next challenge in my career
Overview
24
24
years of professional experience
Work History
Personal Care Assistant Team Leader
Ability Plus Disability Services
04.2011 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Care Coordinator
Ability Plus Disability Services
04.2011 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Organized educational workshops for staff members on topics related to effective care coordination processes and best practices.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Completed resident assessments in accordance with current regulations and guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- ensure rosters meet participants needs
- After hours on call service, supporting participants and support workers with out of hour emergency situations
Personal Support Worker
Private Care
04.2007 - 04.2013
- support participant with ADL's
Office Manager
Aspendale Automotive
01.2000 - 04.2007
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
2 Day Intensive Support Coordination Entry Level -
DSC
2023
Case Management Skill Set -
Australis Collage
QLD2018
Certificate 111 - Home And Coummitinty Based Care
Tafe
NSW2012
Cert 111 - Community Services
Tafe
Frankston, VIC2009
Skills
- Care Plan Implementation
- effective time management
- Case Management
- Records Management
- Client Relationship Management
- Empathy and understanding
- Problem-solving abilities
- Conflict resolution
- rostering
Timeline
Personal Care Assistant Team Leader
Ability Plus Disability Services
04.2011 - Current
Care Coordinator
Ability Plus Disability Services
04.2011 - Current
Personal Support Worker
Private Care
04.2007 - 04.2013
Office Manager
Aspendale Automotive
01.2000 - 04.2007
2 Day Intensive Support Coordination Entry Level -
DSC
Case Management Skill Set -
Australis Collage
Certificate 111 - Home And Coummitinty Based Care
Tafe
Cert 111 - Community Services
Tafe
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