JENNIFER MATTHEWS
Golden Grove,SA
Summary
Highly organized and detail-oriented Executive Assistant with extensive experience in diary management, document preparation, and office management. Proficient in managing conflicting deadlines and adept at providing exceptional administrative support to senior management. Excellent communication skills and a proven track record of problem-solving in fast-paced environments. Strong technical skills with proficiency in Microsoft Office suite, Zoom, and various company-specific software.
Overview
29
29
years of professional experience
Work History
Executive Assistant
BAE Systems Australia
08.2024 - Current
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Managed correspondence and communications, maintaining high standards of professionalism and confidentiality.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team.
- Organized and coordinate workshops and monthly meetings.
- Provided professional administrative support during team meetings, including agenda preparation and minute-taking duties.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Coordinated events and worked on ad hoc projects.
Personal Assistant and Team Leader
Jacob Borg Trust (Aussie Home Loans Franchise)
02.2021 - 08.2024
- Prepared and organized documents for manager meetings
- Conducted accurate data entry and cross-referencing
- Improved time management of the broker through effective prioritization and organization of tasks
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests
- Collaborated with other support staff in covering workload during absences
- Participated in team meetings and staff training sessions
- Prepared documents for mortgage lodgment
- Liaised with third parties and clients for document collection and verification
- Led a team, providing guidance and support to ensure efficient operations
- Maintained appropriate filing of personal and professional documentation
- Oversaw personal and professional calendars and coordinated appointments for future events
Settlement Preparation Officer
First Mortgage Services
01.2020 - 04.2020
- Managed settlement disbursement and funding processes
- Coordinated with third parties and clients for settlements and home loan applications
- Handled the discharge of Certificates of Title
- Created and managed client files
- Conducted accurate data entry and cross-referencing
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization
Varied roles including Customer Service Officer, Senior Customer Service Officer, Customer Service Specialist, Branch Manager, and Customer Service Advisor
BankSA
08.2006 - 08.2017
- Managed team schedules, performance, and payroll
- Conducted data entry and managed client relationships
- Coordinated with local businesses to establish and maintain relationships
- Provided exceptional customer service and handled audit and compliance tasks
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Responded to customer needs through competent customer service and prompt problem-solving
- Developed rapport with customers, fostering long-term relationships and repeat business
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
- Contributed to team meetings with valuable input, fostering a collaborative work environment
- Continuously sought opportunities for personal development through ongoing training programs
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Boosted sales revenue with upselling techniques and comprehensive product knowledge
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Sales Assistant
Myer Stores Limited
05.2001 - 07.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
- Increased sales by building strong customer relationships and providing excellent service
- Helped customers locate products and checked store system for merchandise at other sites
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
Sales Assistant
Harris Scarfe
10.1996 - 04.2001
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
- Processed transactions accurately while maintaining a high level of customer service
- Increased sales by building strong customer relationships and providing excellent service
- Helped customers locate products and checked store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
Education
Diploma - Business Management
Esset Australia
Sydney, NSW01.2010
No Degree - undefined
Gawler High School
Evanston, SA12.1996
Skills
- Diary Management: Confident in scheduling and organizing appointments and meetings
- Deadline Management: Effective in managing and meeting conflicting deadlines
- Communication: Exceptional written and verbal communication abilities
- Presentation Skills: Proficient in creating and operating PowerPoint presentations
- Adaptability: Quick learner with a proactive approach to new challenges
- Team Collaboration: Strong team player with the ability to work independently
- Problem Solving: Proficient in complex problem-solving scenarios
- Time Management: Highly organized with excellent time management skills
- Technical Proficiency: Advanced user of Microsoft Office suite, Zoom, and various software
- Executive support
- Strong problem solver
- Meticulous attention to detail
- Information confidentiality
Hobbies and Interests
Reading, Supporting Adelaide United and Adelaide 36ers, Gym and keeping fit, Healthy lifestyle, Fashion, Musical theatre and performance, Personal growth
Timeline
Executive Assistant
BAE Systems Australia
08.2024 - Current
Personal Assistant and Team Leader
Jacob Borg Trust (Aussie Home Loans Franchise)
02.2021 - 08.2024
Settlement Preparation Officer
First Mortgage Services
01.2020 - 04.2020
Varied roles including Customer Service Officer, Senior Customer Service Officer, Customer Service Specialist, Branch Manager, and Customer Service Advisor
BankSA
08.2006 - 08.2017
Sales Assistant
Myer Stores Limited
05.2001 - 07.2006
Sales Assistant
Harris Scarfe
10.1996 - 04.2001
No Degree - undefined
Gawler High School
Diploma - Business Management
Esset Australia
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