Jennifer McKenna
Sunbury,Australia
Summary
Organized Administration and Customer Service Professional experienced in sales support and team coordination. Delivered efficient operations and enhanced customer satisfaction through proactive communication and prioritization of tasks. Committed to meeting office demands while ensuring smooth organisational processes.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Administration Clerk
CJD Equipment Pty Ltd
08.2022 - Current
- Receipted and created subcontractor purchase orders and invoices, facilitating timely payments.
- Prepared and processed invoices
- Processed and followed up on cash sale customer payments, ensuring accuracy and prompt resolution of inquiries.
- Enter field service and workshop timecards and submit for weekly pay cycle.
- Maintained work in progress reports, ensuring job completion and invoicing within 90-day timeframe.
- Updated customer information in database in an ongoing spreadsheet
- Processing monthly servicing agreement contacts
- Answer customer phone and email queries and direct to correct department
Customer Service / Drive Testing Officer
Vic Roads
01.2024 - 05.2024
- Conducted driving tests and assessments for various vehicle classes, ensuring compliance with safety standards.
- Processed learner permits and vehicle registration changes, facilitating timely service for applicants.
- Provided customer service and guidance to applicants on licensing requirements, enhancing applicant understanding and satisfaction.
- Handled cash transactions efficiently and maintained accurate records of driving tests and results.
- Collaborated with team members to ensure a smooth testing process.
In-store Sales Consultant / Merchandise Coordinator
Britax Childcare Pty Ltd
01.2022 - 08.2022
- Managed national in-store sales consultants, overseeing rostering and delivering product training to enhance team capabilities.
- Demonstrated products at national baby show expos.
- Supported recruitment process for new consultants by conducting interviews and evaluating candidates.
Retail Support Specialist / Supply Chain
Britax Childcare Pty Ltd
03.2018 - 01.2022
- Coordinated ordering and delivery processes for major customers (Kmart, Target, Big W), optimizing fulfillment.
- Coordinated with 3PL warehouses for efficient receiving and dispatch of products.
- Handled retailer orders/enquiries via phone and email, ensuring timely responses.
Customer Service Specialist
Britax Childcare Pty Ltd
04.2016 - 03.2018
- Provided exceptional customer support for product inquiries and concerns.
- Resolved customer complaints through effective communication and problem-solving skills.
- Handled consumer orders/enquiries and resolved issues to enhance customer satisfaction.
- Updated product knowledge regularly to improve customer assistance.
- Educated customers on product features and safety standards for child care items.
Store Manager
Baby Value/Dorel
05.2013 - 04.2016
- Managed daily operations and staff scheduling for retail store efficiency.
- Trained and developed team members on customer service standards and procedures.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Oversaw cash handling processes to ensure accuracy and security.
- Resolved customer inquiries and complaints, ensuring adherence to store budget and roster.
Barista
Café Vu
06.2012 - 11.2012
- Prepared high-quality espresso drinks according to established recipes.
- Provided excellent customer service by engaging with guests and addressing inquiries.
- Maintained cleanliness and organization of café workspace and equipment, supporting a welcoming environment for guests.
- Opened and closed store, ensuring smooth operations and exceptional customer service.
Customer Service/High Billing
Aegis/Origin Energy
12.2011 - 06.2012
- Resolved customer inquiries via phone and maintained accurate customer details in SAP.
- Performed essential duties to ensure smooth operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certificate IV - Business Administration
Monarch Institute
08.2025 - 08.2026
HLTAID009 - Provide Cardiopulmonary Resuscitation
ABC First Aid
Certificate III - Home and Community Care
Kangan TAFE
Skills
- Attention to detail
- Database management
- Administrative tasks
- Record keeping
- Report generation
- Time management
- Customer service
- Customer support
- Attention to detail
- Strong communication skills
- Communication skills
- Relationship building
- Positive and can do attitude
- Administrative tasks
Timeline
Certificate IV - Business Administration
Monarch Institute
08.2025 - 08.2026
Customer Service / Drive Testing Officer
Vic Roads
01.2024 - 05.2024
Administration Clerk
CJD Equipment Pty Ltd
08.2022 - Current
In-store Sales Consultant / Merchandise Coordinator
Britax Childcare Pty Ltd
01.2022 - 08.2022
Retail Support Specialist / Supply Chain
Britax Childcare Pty Ltd
03.2018 - 01.2022
Customer Service Specialist
Britax Childcare Pty Ltd
04.2016 - 03.2018
Store Manager
Baby Value/Dorel
05.2013 - 04.2016
Barista
Café Vu
06.2012 - 11.2012
Customer Service/High Billing
Aegis/Origin Energy
12.2011 - 06.2012
HLTAID009 - Provide Cardiopulmonary Resuscitation
ABC First Aid
Certificate III - Home and Community Care
Kangan TAFE