Jennifer Michalak
Paralowie,SA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organised Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organisational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking team member bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Operational Team Leader
Dept Treasury And Finance
07.2018 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held fortnightly team meetings to inform team members on company news and updates.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed effective improvement plans in alignment with goals and specifications.
Education
St Marys College
Adelaide, SASkills
- Cultural Awareness
- Teamwork and Collaboration
- Active Listening
- Attention to Detail
- Good Telephone Etiquette
- Organization and Time Management
- Team Management
- Multitasking
- Customer Service
Timeline
Operational Team Leader
Dept Treasury And Finance
07.2018 - Current
St Marys College
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