Jennifer Judith Millington
Brisbane,QLD
Summary
Dynamic Recovery Support Worker with a proven track record at Richmond Fellowship Queensland, excelling in crisis intervention and client advocacy. Expert in case management and effective communication, I successfully guided clients through transitions into the community from incarceration, fostering strong relationships and collaborating with multidisciplinary teams to enhance patient care and outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recovery Support Worker
Richmond Fellowship Queensland
Brisbane, QLD
12.2024 - Current
- Participated in team meetings to discuss best practices for providing quality care.
- Guided clients through transition to independent living within community.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained accurate records of all services provided to each client in accordance with agency standards.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
- Supported clients in navigating through various systems such as the court system or welfare programs.
- Collaborated with social workers to support patients.
- Developed relationships with community organizations and resources for referral purposes.
- Maintained accurate records and documented client data in company databases.
- Advocates for clients' rights within their community.
- Assisted clients in developing and maintaining recovery plans.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Retail Worker
Coles
Brisbane, QLD
03.2020 - 05.2024
- Applied critical problem-solving techniques combined with excellent communication abilities to defuse conflicts.
- Boosted consumer review metrics via excellent service.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Resolved inquiries and issues related to products.
- Addressed questions on product details, price points, and inventory.
- Ensured a tidy store environment through regular cleaning tasks.
Education
Bachelor of Social Work - Health And Wellness
Australian Catholic University
Brisbane, QLD01-2025
High School Diploma -
Wynnum State High School
Wynnum, QLD11-2020
Skills
- Crisis intervention
- Case management
- Client advocacy
- Team collaboration
- Community outreach
- Data documentation
- Effective communication
- Cultural sensitivity
- Conflict resolution
- Multidisciplinary collaboration
Certification
- Blue Card
- National Police Check
- Covid vaccinations
- Annual Influenza
- TB Risk Assessment and/or Screening
- First Aid Certificate
- CPR Certificate
- Hand Hygiene Certificate
- NDIS Worker Screening Check
- Bachelor of Social Work degree
- OVP - Conflict and Challenging Behavior Awareness
- Health, Safety, and Wellbeing Induction Certificate
- Prevention and management of musculoskeletal disorders
- Hand Hygiene Certificate, NHHI
- Covid-19 Digital Certificate
Affiliations
- Play basketball on weekends
- I like to draw and make clothes
- I like to take my dog on walks and adventures
- I spend time with friends and family
References
References available upon request.
Timeline
Recovery Support Worker
Richmond Fellowship Queensland
12.2024 - Current
Retail Worker
Coles
03.2020 - 05.2024
Bachelor of Social Work - Health And Wellness
Australian Catholic University
High School Diploma -
Wynnum State High School
Similar Profiles
Melanie ForsterMelanie Forster
NewAccess Coach at Richmond Fellowship QueenslandNewAccess Coach at Richmond Fellowship Queensland
Stephanie RobertsonStephanie Robertson
Support Coordinator at Richmond Fellowship QueenslandSupport Coordinator at Richmond Fellowship Queensland
Alisha ShresthaAlisha Shrestha
Recovery Outreach Worker at Richmond Futures (Previously Richmond Fellowship Tasmania)Recovery Outreach Worker at Richmond Futures (Previously Richmond Fellowship Tasmania)
Masahiro YonezuMasahiro Yonezu
Product Development Associate at NTC Wismettac Australia Pty Ltd Brisbane BranchProduct Development Associate at NTC Wismettac Australia Pty Ltd Brisbane Branch
Hugo VerdonkHugo Verdonk
Boat Shed Manager at St Joseph's Nudgee CollegeBoat Shed Manager at St Joseph's Nudgee College