JENNIFER MORRISON
PERTH,Australia
Summary
Dedicated professional with expertise in hospitality and dental administration. Successfully transitioned to the Australian healthcare system and developed skills in navigating diverse patient interactions. Committed to delivering exceptional customer service and building lasting relationships.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
BUPA Cannington Carousel
Perth, Australia
06.2025 - Current
- Transitioned dental receptionist role from Bupa UK to Bupa Australia in May 2025.
- Enhanced communication skills by assisting patients from diverse backgrounds and navigating language barriers.
- Managed patient scheduling and appointment confirmations to optimize workflow.
- Handled patient inquiries while providing detailed information on dental services.
- Processed patient registrations and ensured maintenance of accurate records.
- Coordinated with dental staff to facilitate smooth daily operations.
- Utilized practice management software for efficient billing and insurance claims processing.
- Oversaw front desk operations, including appointment scheduling and payment collection.
Dental Receptionist
BUPA Yarm
Yarm, UK
05.2024 - 05.2025
- Receptionist at Bupa Dental Care in Yarm, a busy six chair surgery providing routine dental and hygiene care as well as offering specialist treatments such as implants, Invisalign/Orthodontic treatment and CBCT X-rays.
- Coordinated patient bookings, managed correspondence, maintained professional telephone manner, and operated multiple software and portals to support efficient practice administration.
- As first point of contact for patients I am the friendly face welcoming them to the practice, this is important as many people suffer from dental anxieties.
- Greeted patients and provided information on dental and hygiene procedures and aftercare to enhance patient understanding and comfort.
- Organisation is integral when maintaining confidentiality and compliance are followed per Data Protection Guidelines.
- Built relationships with patients, ensuring they felt cared for and supported throughout their treatments, fostering a welcoming practice environment.
Charity Volunteer
Daisy Chain
07.2022 - 05.2025
- Volunteered with Daisy Chain, supporting efforts to improve lives of children and young adults with autism.
- Collaborated with experienced seamstresses at Daisy Chain to refine dressmaking skills and enhance garment quality.
- Reworked donated items into high fashion garments for superstore label, contributing to sustainable fashion initiatives.
Sales Assistant
New Look
Middlesbrough, UK
05.2023 - 04.2024
- Focused on customer service and upselling items to meet daily feedback and engagement targets.
- Managed the visual layout of the store according to the brief provided by head office, focusing on mannequin arrangement.
- Created eye-catching displays for each season or trend to enhance customer attraction.
- Handled stock management, storeroom duties, cash handling, and theft prevention to ensure smooth store operations.
Bar/Front of House Manager
Vine Middlesbrough & Twisted Lip
Middlesbrough, UK
08.2022 - 05.2023
- Led hospitality operations at Vine restaurant and cocktail bar, ensuring exceptional guest experiences.
- Ordered and managed stock, collated rosters, created food and drink menus, managed booking systems and email enquiries, and coordinated team to ensure efficient service during busy periods.
- Welcomed guests at the bar, building rapport to enhance comfort and satisfaction during their visit.
Restaurant Manager/Chef/Front of House
Proper Dings
03.2021 - 05.2022
- Created and designed menus, managed busy kitchen operations, ordered and managed stock, optimized profit margins, set up bespoke tills and POS systems, developed floor plans and booking systems, and led a team of 15+ across 2 locations.
- Prepared staff rosters for both sites and managed cash handling and banking for restaurant takings.
- Managed staff rosters across both sites and processed cash and banking transactions for the restaurant.
- Coordinated participation in festivals and charity functions, focusing on community engagement and sourcing local ingredients and suppliers.
- Being a small business who initially operated online during covid-19, marketing and content creation as well as advertising were essential to the role.
Front of House/Bar/Assistant Manager
Turtle Bay
02.2018 - 03.2021
- As assistant manager, I collaborated with the Restaurant Manager to oversee daily operations, maintaining smooth service and customer satisfaction to retain the number 1 spot on Trip Advisor for 2.5 years.
- Surpassed sales targets by increasing average spend per customer and enhancing upselling techniques.
- Served as a cocktail bartender, managed bar shifts, and mastered over 30 bespoke cocktails.
- Trained new staff and motivated front-of-house and back-of-house teams to maintain high service standards, contributing to excellent staff retention.
- Managed hospitality aspects including taking orders, running food, and processing payments while staying updated on seasonal menu changes, promotions, and allergen information.
- Managed stock and ordering processes and oversaw staff rosters to support optimal business operations.
Café Assistant
David Lloyd's Gym
02.2017 - 01.2018
- Acquired extensive barista skills to deliver high-quality beverages and enhance customer satisfaction.
- Served members, remembered regulars' orders, and maintained cleanliness in club room and bar.
- Prepared food items for service.
- Ensured fridges were fully stocked and rotated, and handled cash transactions.
Insurance Sales Agent
AXA
05.2016 - 01.2017
- Insurance sales agent specialized in assisting in the purchase of motor insurance policies.
- Developed strong customer relationships through effective communication
- Conveyed technical information to customers in clear terms.
Bar Staff
Billingham Rugby Club
Billingham
03.2016 - 06.2016
- Served club members and visiting teams while assisting kitchen by serving food.
- Represented club by providing attentive service to members and guests.
- Kept the club clean and controlled rowdy rugby players.
Bar Staff
Canteen and Cocktails
11.2015 - 03.2016
- Cocktail bartender knowledgeable in all aspects of Mixology, customer service, 30+ cocktails and a vast array of spirits.
- Served beverages promptly during club events and matches.
- Assisted patrons with menu selections and drink recommendations.
- Prepared fruit, stocked bar, and took orders to maintain smooth service operations.
- Maintained cleanliness and organization of the bar area at all times.
Waiting Staff
Pizza Express
06.2014 - 10.2015
- Welcomed customers upon arrival, managed bookings, handled order collection, and shared menu recommendations for dietary needs, such as allergens.
- Delivered attentive service in fast-paced dining environment, ensuring customer satisfaction and repeat visits.
- Executed service steps and applied promotions while adhering to brand standards to enhance customer experience during set meal days.
- Processed customer orders and payments efficiently, ensuring accurate transactions and timely service.
- Assisted with food preparation and ensured kitchen cleanliness standards.
Bar Staff
Spensleys Emporium
09.2013 - 03.2014
- Managed high-volume nightclub operations during peak hours.
- Handled difficult customers with politeness and efficiency.
- Operated various till systems, maintained bar cleanliness, ensured fridges were stocked, checked money and change, and managed bar opening and closing.
Business Administration Apprentice
Stockton Connexions/Youth Offending
Stockton
09.2012 - 09.2013
- Completed NVQ Level 2 qualification in Business Administration, managing front desk operations, scheduling appointments, and ensuring client needs were met through strong clerical and customer service skills.
- Handled sensitive confidential material at Stockton Youth Offending Service, working with individuals from diverse backgrounds, including young offenders and SEN children.
- Supported careers advisors in schools, assisting children and young people aged 11-20 in obtaining employment, education, or training opportunities.
- Drove efforts to reduce the monitored data figure to the lowest level in the Tees Valley area in 2013.
Education
NVQ LEVEL 3 - ART & DESIGN
MIDDLESBROUGH COLLEGE
Middlesbrough07-2019
TEES ACHIEVE
Stockton-on-Tees UK09-2013
BILLINGHAM CAMPUS/NORTHFIELD SCHOOL
Billingham07-2011
Skills
- Appointment scheduling
- Patient scheduling
- Front desk operations
- Patient records management
- Patient care support
- Infection control practices
- Data protection compliance
- Appointment coordination
- Customer relations
- Guest relations
- Staff management
Timeline
Dental Receptionist
BUPA Cannington Carousel
06.2025 - Current
Dental Receptionist
BUPA Yarm
05.2024 - 05.2025
Sales Assistant
New Look
05.2023 - 04.2024
Bar/Front of House Manager
Vine Middlesbrough & Twisted Lip
08.2022 - 05.2023
Charity Volunteer
Daisy Chain
07.2022 - 05.2025
Restaurant Manager/Chef/Front of House
Proper Dings
03.2021 - 05.2022
Front of House/Bar/Assistant Manager
Turtle Bay
02.2018 - 03.2021
Café Assistant
David Lloyd's Gym
02.2017 - 01.2018
Insurance Sales Agent
AXA
05.2016 - 01.2017
Bar Staff
Billingham Rugby Club
03.2016 - 06.2016
Bar Staff
Canteen and Cocktails
11.2015 - 03.2016
Waiting Staff
Pizza Express
06.2014 - 10.2015
Bar Staff
Spensleys Emporium
09.2013 - 03.2014
Business Administration Apprentice
Stockton Connexions/Youth Offending
09.2012 - 09.2013
NVQ LEVEL 3 - ART & DESIGN
MIDDLESBROUGH COLLEGE
TEES ACHIEVE
BILLINGHAM CAMPUS/NORTHFIELD SCHOOL