Fiona Alloshe

Sydney,NSW

Summary

I am a motivated and customer-focused professional with extensive experience across retail, hospitality, and administration. Skilled in sales, leadership, and client service with a proven ability to manage fast-paced environments, train and support teams, and deliver exceptional results. I am adaptable and reliable with strong communication and problem-solving abilities, seeking to contribute to a dynamic team environment.

Overview

2026

years of professional experience

Work History

Team Leader / Barista

Franky & Co

01.2022 - Current

Supervise daily café operations and support team members to deliver efficient service.
Provide high-quality coffee and food service while maintaining excellent customer satisfaction.
Manage opening/closing duties, cash handling, and stock control.

Customer Service Manager

Ezi Digital Australia

2023 - 2024

Led team in resolving customer inquiries, ensuring high satisfaction rates.
Implemented customer feedback systems to drive product improvements and innovation.
Followed through with client requests to resolve problems.
Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.

Sales Assistant

Pandora

01.2021 - 01.2023

Delivered personalised customer service in a high-end retail environment.
Assisted customers with product selection, upselling, and meeting sales targets.
Maintained store presentation and assisted with stock management.

Sales Associate

Alfa Printing

2019 - 2020

Supported sales team with administration, data entry, and customer communications.
Processed orders, invoices, and maintained accurate client records.
Handled customer inquiries and provided product information to support business growth.

Crew Trainer / Team Leader

McDonald's

01.2017 - 01.2021

Trained and mentored new employees to ensure operational standards were met.
Delivered fast, accurate service in a high-pressure environment.
Supported shift management with team coordination and customer service.

Skills

Customer Service & Sales
Team Leadership & Training
Administration & Data Entry
Time Management & Multitasking

Cash Handling & POS Systems
Communication & Problem Solving
Barista & Hospitality Service
Relationship Building

Timeline