JENNIFER MUSNI
Blacktown,NSW
Summary
Hardworking Customer/Technical Service Specialist bringing years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers.
Overview
37
37
years of professional experience
Work History
Housekeeping Supervisor
Accor Hotels (NOVOTEL And IBIS)
02.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
Customer Service
Christenson's Jewellers Pty Ltd.
11.2023 - 02.2024
- Provides excellent customer service and knowledge of proper handling of jewelry
- Provides recommendations based on customer needs
- Set up displays to boost sales.
Receptionist
NBC Badminton
10.2023 - 02.2024
- Greet members and guests as they enter the club
- Check members in to our court reservation system
- Answer questions and resolve issues members raise
- Understand club systems and policies.
Voice-over for radio and television commercials
Various Companies (FREELANCE)
02.1987 - 10.2023
- Freelance Talent for radio and television commercials.
Customer Specialist
TELEPERFORMANCE (TMobile)
09.2021 - 06.2022
- Retention specialist
- Communicate with customers to increase loyalty and retain businesses or services and help solve or provide possible solutions to problems.
Email Specialist (Freelance Work from Home)
Yes Theory
12.2019 - 04.2022
- Drop-shipping retention
- Providing tracking status, tracks inventory and fulfillment work, updating customer details
- Solving customer queries and requests.
Customer/ Technical Support (Telstra Mobile Care)
Convergys (TELSTRA)
05.2015 - 05.2017
- Provide thorough support and problem resolution for customers, troubleshooting, updating mobile and internet modems.
Customer/ Technical Support (AT&T UVERSE)
Convergys (AT&T)
12.2012 - 05.2015
- Provide configurations for hardware devices and softwares to set up work stations for customers and employees
- Provides basic end user troubleshooting and desktop support on Windows, Linux and Mac Systems.
Education
Bachelor of Science in Business Administration -
International Academy of Management and Economics
Makati, Philippines06.2001
Highschool -
Christian Academy of Manila
Manila, Philippines03.1996
Skills
- Customer Service Expert
- Good Listening skills
- Technical support
- Retention
- Data Entry
- Drop-shipping
- Customer relationship
- Excel
- CRM
- Power point
- Cooking
- Team Player
- Call Center Experience
- Customer Retention
- Complaint Handling
- Microsoft Exchange
Timeline
Housekeeping Supervisor
Accor Hotels (NOVOTEL And IBIS)
02.2024 - Current
Customer Service
Christenson's Jewellers Pty Ltd.
11.2023 - 02.2024
Receptionist
NBC Badminton
10.2023 - 02.2024
Customer Specialist
TELEPERFORMANCE (TMobile)
09.2021 - 06.2022
Email Specialist (Freelance Work from Home)
Yes Theory
12.2019 - 04.2022
Customer/ Technical Support (Telstra Mobile Care)
Convergys (TELSTRA)
05.2015 - 05.2017
Customer/ Technical Support (AT&T UVERSE)
Convergys (AT&T)
12.2012 - 05.2015
Voice-over for radio and television commercials
Various Companies (FREELANCE)
02.1987 - 10.2023
Bachelor of Science in Business Administration -
International Academy of Management and Economics
Highschool -
Christian Academy of Manila
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