Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Jennifer Nable

Kingston,Australia

Summary

Results-focused professional with strength in learning and leading. Proactive leader with strengths in communication and collaboration. Proficient in leverage stakeholder relationships and NDIS knowledge to promote growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

I am looking for an opportunity to further develop my skills and work collaboratively with a management team to provide a high quality of care to participants and clients.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Family Connections Specialist

ATSICHS Nyanya Munjindei (Delegated Authority)
Logan Central, Queensland
11.2024 - Current
  • Advised families on how best to access community support systems and assist them in navigating the system.
  • Provided community support to vulnerable individuals and families.
  • Educated families on how best to access community support services.
  • Educated clients on available resources such as housing, transportation, health care services, and community support networks.
  • Referred families and individuals to community support services, psychologists, or doctors for necessary care.
  • Actively participated in interdisciplinary meetings involving case management decisions.
  • Generated reports related to case management activities.
  • Attended interdisciplinary team meetings to discuss case management issues.
  • Provided case management services including referrals to community resources when needed.
  • Maintained accurate records of client interactions using case management software.
  • Maintained records of client progress and updated case management systems accordingly.
  • Delivered case management services including referral to community resources as necessary.
  • Solution-focused problem-solving.
  • Legislative knowledge, child protection act, human rights, rights of the child, etc.
  • Effectively advocate for clients.
  • Collaborate and engage proactively with key stakeholders.
  • Effectively engage clients, and build rapport.
  • Maintain engagement with clients.
  • Build rapport with key stakeholders and caregivers.
  • Maintain professional boundaries.
  • Networking.
  • Support family time.
  • Complete recommendation letters for sections of the Child Protection Act.
  • Prepare CEO correspondence.
  • Safety planning.
  • Case planning with the use of narrative tools.
  • ATSI FLDM facilitation and preparation.
  • Complete case plans within legislative time frames.
  • Case noting and uploading of documents.
  • Communicate effectively.
  • Adhere to and promote ATSICHS values.

Family Support Specialist

ATSICHS Brisbane
Logan, QLD
07.2023 - 11.2024
  • Monitored compliance with court orders or other requirements.
  • Maintained detailed records of client interactions, progress, and outcomes.
  • Support Aboriginal and Torres strait Islander families to achieve goals and maintain family relationships and connections.
  • Support families to link with appropriate services.
  • Support families with complex needs including child safety engagement.
  • Facilitate ATSIFLDM.
  • Collaboration with key stakeholders.
  • Collaboration with colleagues.
  • Complete family Wellbeing assessments.
  • DV support and advocacy.
  • Administration tasks.
  • Attend training.
  • Established positive relationships with clients by demonstrating empathy and understanding.
  • Coordinated referrals to appropriate agencies or programs as needed.
  • Maintained accurate records of client information according to agency policies and procedures.
  • Encouraged families to participate in recreational activities that promote bonding.
  • Ensured all documentation was accurate and up-to-date according to agency policies.
  • Conducted home visits to assess family dynamics and needs.
  • Developed and implemented individualized service plans for clients.
  • Advised on public benefits such as food stamps, housing subsidies, Medicaid.
  • Collaborated with community partners to ensure families received adequate resources.
  • Provided case management services to families in need of assistance.
  • Educated parents on child development milestones and positive discipline techniques.
  • Assisted with the development of parenting skills and strategies for families.
  • Counseled individuals on financial literacy and budgeting techniques.
  • Created written reports summarizing assessments, interventions, and recommendations.
  • Demonstrated effective, culturally sensitive engagement with patients, families and partners.
  • Conferred with clients to discuss personal options and goals
  • Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.
  • Identified appropriate community resources and provided referrals for services.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Facilitate complex case reviews.

Service Manager

Momentum Collective
Pallara, QLD
09.2022 - 04.2023
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintain NDIS standards and audit compliance.
  • Complete rosters of care withing clients SIL funding.
  • Complete risk assessments and maintain client information to keep it up to date.
  • Work with key stakeholders and families to provide a high standard of care.
  • Support families with the needs for their family members in SILS.
  • Work and collaborate with SDA provider.
  • Work with OT's and Speech and Language specialists, behaviour support specialists and dieticians to develop and implement plans for clients with high intensity and clinical needs.
  • On call duties for NSW and QLD staff.
  • Manage and maintain SILS houses. Ensure effective running.
  • Ensure client matching and onboarding is completed and is line with client needs/wants.
  • Support clients and interact with them on a daily basis.

Children's Service Leader

Aruma
Ipswich, QLD
02.2022 - 09.2022
  • Oversaw daily operations by supervising and scheduling employees to monitor performance and assist customers efficiently.
  • Implemented processes and procedures to keep employees on task and maintain smooth workflow.
  • Collaborated with managers to assess needs and develop program plans.
  • Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Provided hands-on and proactive leadership to community services staff.
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Used calm, positive and encouraging approach with youth.
  • Directed activities to foster social and emotional development for at-risk youth.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Documented child progress, reporting extreme changes in behavior.
  • Offered key emotional support to special needs youth.
  • Provided comprehensive assistance in multi-disciplinary environment.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Guided clients through transition to independent living within community.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintain Child Safe standards and audit compliance.
  • Maintain household budget.
  • Rostering.
  • Work with key stakeholders to ensure a collaborative approach to the care of the young people.
  • Provide staff support and supervision.

General Manager/Board Member

Imaginative Human Services
Brisbane, Queensland
02.2020 - 01.2022
  • Managed weekly team schedules and individual job assignments.
  • Delivered clinical, functional and operational support to team members.
  • Cultivated and maintained strong community relationships.
  • Implemented standards for quality and efficiency.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Collaborated with Quality Team to develop outcomes statistics.
  • Supervise and support team of care managers, quality systems manager and administration staff.
  • Work closely with stakeholders and families.
  • Complete rosters.
  • On-call support.
  • Documentation.
  • Audit compliance.
  • Work collaboratively with finance team with payroll, funding, invoicing, forecasting.
  • Work towards business growth by bringing on new participants.
  • Assist as member of the board.
  • Assist with development of policy and procedure.
  • Reporting to board and NDIS.

Case Manager

Safe Places for Children
Ipswich, Queensland
10.2017 - 02.2020
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Developed comprehensive client-driven case plan with short and long-term goals.
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Performed audits of objectives and case progression for case management team.
  • Identified strengths and opportunities for staff improvement based on audit results.
  • Rosters
  • On-call
  • Maintain house budget

Teacher Aide

Queensland Government
Ipswich, Queensland
01.2016 - 01.2018
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Sorted and shelved books to help manage materials and free up teachers for more important work.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Distributed classroom materials, pencils, paper and art materials.

Youth Worker and Section Supervisor

Brisbane Youth Detention Centre
Wacol, Queensland
02.2009 - 03.2015
  • Support young people on juvenile orders to make appropriate choices to reintegrate into society.
  • Manage a section of up to 14 young people and two staff.
  • Maintain a secure environment.
  • Documentation.
  • Intake of young people.
  • Suicide monitoring.
  • Incident management.
  • Risk assessment.
  • Support young people to attend programs.
  • Teach and support staff.
  • Assist with programs.

Support Worker

Anam Cara
Brisbane, Queensland
01.2007 - 01.2009
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Monitored health and well-being of clients and reported significant health changes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Medication management.
  • Support independence.

On Call Supervisior

Dept of communities homeless persons information centre
Brisbane, Queensland
01.2006 - 01.2007
  • Support and supervise on call staff finding accommodation for homeless.
  • Work with accommodation providers.

Youth Worker

Department of communities/youth justice
Brisbane, Queensland
01.2005 - 01.2007
  • Used calm, positive and encouraging approach with youth.
  • Assist young people to abide by youth justice orders.
  • Support and teach lifeskills.
  • Transport.
  • Court support.
  • Understanding of youth justice act.

Mental Health Support Worker

Karakan
Logan, Queensland
01.2005 - 01.2007
  • Manage a hostel.
  • Documentation.
  • Support duel-diagnosis clients with independent living.
  • Medication management.
  • Collaborate and work with adult mental health.
  • Provide tranmsport.

Residential Youth Worker

Safe Places for Children
Egleby, Queensland
01.2004 - 01.2007
  • Used calm, positive and encouraging approach with youth.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Positive behavior support.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Offered key emotional support to special needs youth.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments
  • Complete required documentation.
  • Collaborate with key stakeholders.

Education

Diploma - Leadership And Management

Australis College
07.2021

Diploma - Education Support

Strategix
Brisbane
11.2016

Cert IV - Mental Health Non-clinical

TAFE
Metro South
08.2008

Cert IV - Youth Work Juvenile Justice

TAFE
Metro South
07.2008

Diploma - Community Services Lifestyle And Leisure

TAFE
Metro South
05.2008

Diploma of Health And Community Support - Diploma of Health And Community Support

University of Tasmania
TAS

Skills

  • Performance improvements
  • Supervision and training
  • Cross-functional team management
  • Policy/program development
  • Troubleshooting expertise
  • Employee development
  • Networking abilities
  • Purchasing and planning
  • Customer retention
  • Safety protocol
  • Staff development
  • Staff supervision
  • Client relations
  • Financial administration
  • Process automation
  • Profit and loss accountability
  • Sales planning and implementation
  • Employee scheduling
  • Team building and motivation
  • Communication skills
  • Budgeting and cost control strategies
  • Team oversight
  • Recruiting and hiring
  • Staff training and development
  • Calm under pressure
  • Leadership and team building
  • Succession planning

Certification

  • TCI trained.
  • Maybo Trained.
  • Cultural awareness.
  • Youth mental health, self-harm and suicide awareness, I identify and respond to sexualized behavior
  • Hope and Healing.
  • Support coordination NDIS
  • Trauma and attachment
  • Covid 19 trained
  • Covid vaccinated.
  • Full drivers license
  • worker screening card
  • Blue card

Referees

Kylie Fleming+ATSICHS Family Wellbeing Manager)

Ph: 0400015473

Melanie Hannan (Support Coordinator)

Ph: 0430 593 121

John Kirkham (Aream Manager, Momentum Collective)

Ph: 0435744662

Teressa Hamilton (Behaviour support specialist)

Ph: 0452 182 234

Lloyd Croft (Service Manager, Aruma)

Ph: 0434678816

Katrina Haufe (Clinical Support Worker, Momentum)

Ph: 0421564955

Timeline

Family Connections Specialist

ATSICHS Nyanya Munjindei (Delegated Authority)
11.2024 - Current

Family Support Specialist

ATSICHS Brisbane
07.2023 - 11.2024

Service Manager

Momentum Collective
09.2022 - 04.2023

Children's Service Leader

Aruma
02.2022 - 09.2022

General Manager/Board Member

Imaginative Human Services
02.2020 - 01.2022

Case Manager

Safe Places for Children
10.2017 - 02.2020

Teacher Aide

Queensland Government
01.2016 - 01.2018

Youth Worker and Section Supervisor

Brisbane Youth Detention Centre
02.2009 - 03.2015

Support Worker

Anam Cara
01.2007 - 01.2009

On Call Supervisior

Dept of communities homeless persons information centre
01.2006 - 01.2007

Youth Worker

Department of communities/youth justice
01.2005 - 01.2007

Mental Health Support Worker

Karakan
01.2005 - 01.2007

Residential Youth Worker

Safe Places for Children
01.2004 - 01.2007

Diploma - Leadership And Management

Australis College

Diploma - Education Support

Strategix

Cert IV - Mental Health Non-clinical

TAFE

Cert IV - Youth Work Juvenile Justice

TAFE

Diploma - Community Services Lifestyle And Leisure

TAFE

Diploma of Health And Community Support - Diploma of Health And Community Support

University of Tasmania

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