JENNIFER NGUYEN
Sydney,NSW
Summary
I’m a highly motivated, well presented young professional looking to expand their skills and experience in finance and client relationships. Known for my can-do attitude, I possess various skills and experiences that are easily transferable to my next role. I’m intuitive, solutions focused and have exceptional customer service skills, both written and verbal. I’m able to establish and maintain relationships both internal and external and would love to work alongside a vast selection of experienced co-workers to help me grow on a personal and professional level.
Overview
2
2
years of professional experience
Work History
Account Manager
Future Fulfillment
Hallam
02.2023 - 04.2024
- Maintained accurate records of all customer interactions in the CRM system.
- Presented product features and advantages to potential customers during sales meetings.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Collaborated with marketing team to develop promotional materials for clients.
- Provided technical support to customers when needed.
- Resolved customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Addressed customer questions and concerns regarding products and services.
Telephone Operator
VEC (Victorian Electoral Commission)
Melbourne Showgrounds
11.2022 - 01.2023
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Provided customer service to callers by answering questions and providing requested information.
- Offered suggestions for improving customer service processes in order to provide better experiences for callers.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Answered incoming calls in a professional, courteous and timely manner.
Hospitality Worker
Crown Melbourne
Southbank
01.2022 - 10.2022
- Managed reservations for guests who wished to dine at the restaurant.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Education
High School Certificate -
St Albans Secondary College
Saint Albans, VIC09-2019
Skills
- Computer Literacy
- Customer Relationship Management
- Account Management
- Team Management
- Media Relations
- Third Party Logistics (3PL) B2B
- Data Entry
- Networking
- Bilingual (English, Vietnamese)
- Exceptional communication skills
- POS Management
- Self-motivated
- Reliable
- Multitasking
- Problem Solving
- Complaint Handling
- Goal Setting
- Strategic Planning
- Decision Making
- Project Management
References
Available upon request
Timeline
Account Manager
Future Fulfillment
02.2023 - 04.2024
Telephone Operator
VEC (Victorian Electoral Commission)
11.2022 - 01.2023
Hospitality Worker
Crown Melbourne
01.2022 - 10.2022
High School Certificate -
St Albans Secondary College
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