Summary
Overview
Work History
Education
Skills
Goal Statement
Employment History Prior To2000
Timeline
Generic

Jennifer Nightingale

Aubin Grove,WA

Summary

Professional and motivated leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimising processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

25
25
years of professional experience

Work History

General Manager - ECEC

Training Unlimited
10.2020 - Current
  • Initially introduced and designed a responsive and strategic traineeship program for the ECEC profession
  • Developed, and validated learning and assessment materials for Certificate III and Diploma courses
  • Enhanced team productivity by implementing strategic initiatives and fostering a collaborative work environment.
  • Cultivated a high-performance culture by encouraging continuous improvement and professional development.
  • Achieved revenue growth with targeted marketing campaigns and effective resource allocation.
  • Oversaw financial planning and budgeting to maintain fiscal responsibility and achieve profitability.
  • Developed comprehensive training programs to ensure staff competency and service excellence.
  • Improved client satisfaction by consistently exceeding service expectations and nurturing relationships.
  • Enhanced organisational performance, implementing data-driven decision-making strategies.
  • Involved in initiatives to improve employee engagement and retention through effective leadership.
  • Developed strategic partnerships to expand market reach and drive business growth.
  • Developed strategies to monitor progress and ensure alignment with business goals.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Provide leadership and mentoring to staff, and conducted performance appraisals to identify further training/or continuous improvement opportunities.
  • Conducted regular corporate meetings with clients to ensure client satisfaction.
  • Conducted training and assessment for both CHC30121 and CHC50121 clients within the traineeship program.

Trainer/Assessor

National Institute of Training
03.2016 - 09.2020
  • Plan, facilitate and evaluate class-based training and assessment for students
  • Trainer/Assessor for funded students in accordance with requirements of funding agreements
  • Adhere to the 'Standards and Conditions for RTO's', and 'Business Rules'
  • Conduct practical visits to Education and Care Services for assessment
  • Assist clients with course information and assist with enrolment
  • Involved in validation and moderation activities for CHC30113 and CHC50113 identifying, and improving materials
  • Completion of all required duties as per position description and compliance requirements
  • Assisted in marketing activities to expand class based program with JSA's and individual clients
  • Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
  • Partnered with subject matter experts to ensure accurate content delivery while maintaining a learner-focused approach during sessions.

Office Manager

Australian Workforce Training
01.2015 - 03.2016
  • Supervision of office personnel, including performance reviews
  • Assisting Trainers/Assessors where required
  • Implementation of continuous improvement strategies, consulting with staff requirements
  • Developing and updating policies and procedures in line with the legislative requirements for an RTO
  • Recruitment and training of office personnel
  • Complete enrolment processes for students
  • Assist clients with course information
  • Completion of all required duties as per position description
  • Assisting CEO with relevant business requirements/duties
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Preparing and conducting staff meetings and Senior Management meetings
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Trainer I Assessor

Kirana Training Pty Ltd
02.2013 - 01.2015
  • Plan, facilitate and evaluate class-based training and assessment for students
  • Assessment of theoretical work and practical work both paper based and through online learning.
  • Trainer/Assessor for traineeships, funded students and VET fee help students
  • Conduct practical assessment visits to Education and Care Services
  • Build rapport with industry professionals
  • Achieved high client satisfaction rates through consistent monitoring of progress and timely interventions when needed.
  • Complete enrolment processes for students
  • Supported a positive learning environment with clear communication, active listening, and empathy for diverse learners.
  • Assist clients with course information
  • Development of training resources including Assessments, Activities, Facilitator Guides, PowerPoints, Learner Guides, Handouts and Observation Guides
  • Completion of all required duties as per position description and compliance requirements

Centre Manager

Cuddles Child Care Centre Bertram Pty Ltd
02.2010 - 02.2013
  • Initiate and provide staff training in accordance with Centre requirements
  • Ensure that the service meets the National Quality Framework and associated legislative requirements
  • Liaise with government departments in a professional manner
  • Maintain childcare system/accounts with accuracy
  • Update and develop relevant policies and procedures regularly
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • General management responsibilities including rosters, maintaining budgets, lodging, staff training, management, staff meetings, parent committee meetings, and other standard management practices
  • Development of promotional material
  • Assisting all parent enquiries and providing orientations to a high standard with a high conversion rate
  • Maintaining budgetary requirement
  • Developing and implementing marketing strategies for the benefit of the business
  • Achieved service accreditation process at high quality through the NCAC
  • Maintained service at full capacity
  • Drove innovation in service offerings, researching and implementing cutting-edge practices that set center apart from competitors.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.

Business Development Manager

Cuddles Management Pty Ltd
02.2007 - 02.2010
  • Interview, provide orientations and training of Centre Managers
  • Regularly conduct service visits for the completion of self-assessment checks, audits on documentation and conducting reviews on performance
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Implement and maintain banking techniques to meet required targets
  • Generated new business with marketing initiatives and strategic plans.
  • Develop, source and implement new policies and procedures into services
  • Represented company and promoted products at conferences and industry events.
  • Conflict resolution and mediation between staff and/or Managers
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Assist the CEO and Directors in all day to day operative requirements
  • Organized promotional events and interacted with community to increase sales volume.
  • Updating Managers on constant amendments to industry requirements
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Designing and implementing network meetings and team building exercises
  • Assisting in the design and implementation of budgets and incentives for managers
  • Reply to correspondence from government authorities
  • Initialize and complete software amendments and date integrity

Second in Charge - Qualified Educator

Teddy Bear Corner
02.2006 - 02.2007
  • Designing and implementation of an educational program for children 0-2 years
  • Management and training of educators within the service
  • Caring of children attending the service
  • Liaising with parents, children and members of the community
  • Ensuring that the service is compliant with all legislative requirements
  • Assisting in the completion of the service self-study and accreditation documentation
  • Enrolment enquiries and parent orientations of the service
  • Fee collections
  • Newsletters
  • General duties

Manager

ABC Thornlie North
09.2005 - 02.2006
  • Initiate and provide staff training in accordance with service requirements
  • Ensure that the service is compliant with all legislative requirements
  • Liaise frequently with government departments
  • Maintain childcare account system and all parent account requirements
  • Update policies and procedures and be involved in the consultative process
  • General management responsibilities
  • Assisting all parent enquiries and providing a high standard of orientations with excellent conversion rate
  • Maintaining budgetary requirements
  • Concluding and implementing marketing requirements for the benefit of the business

Qualified Educator

Teddy Bear Corner
01.2004 - 09.2005
  • Designing and implementation of an educational program for children 0-2 years
  • Management and training of staff at the service
  • Caring of children in attendance
  • Liaising with parents, children and members of the community
  • Ensuring the service is compliant with all legislative requirements
  • Assisting in the completion of the service self-study and accreditation documentation
  • Enrolment enquiries and required orientations
  • Fee collection
  • Newsletters

Senior Educator

Kids Corner Child Care
03.2003 - 01.2004
  • Assisting in the design, implementation of an educational program for children 3-5 years
  • Caring of children in attendance
  • Liaising with children, families and members of the community
  • Ensuring that the service is compliant with all legislative requirements
  • Adhering to all services policies and procedures
  • Assisting in the completion of the service self-study, and accreditation documentation

Owner I Operator

Family Day Care Operator
09.2000 - 12.2002
  • Liaise frequently with government departments and family day care scheme
  • Maintain child attendance documentation and all parent account requirements
  • Update and develop policies and procedures
  • Designing and implementing a nutritional menu in accordance with children's dietary needs
  • Maintaining budgetary requirements
  • Regularly designing and implementing educational outings for children
  • Parent meeting

Education

TAE40110 – Certificate IV - Training and Assessment

Skills Strategies
Perth

TAE50111 - Diploma of VET - Training And Assessment

Skills Strategies
Perth, WA

TAE50211Diploma of Training Design And Development - Training And Assessment

Skills Strategies
Perth, WA

CHC50113 - Diploma of ECEC - Education And Care

AIWT
Perth, WA

CHC30121 - Certificate III ECEC - Education And Care

Insight Training
Perth, WA

TAE50111 – Diploma - Vocational Education and Training

Skills

  • Strategic planning
  • Team leadership
  • Project management
  • Resource development
  • Operational oversight
  • Sales growth
  • Client relations
  • Business development

Goal Statement

Throughout my career I strive to enable provision of the best quality care in Education and Care Services possible. I have achieved this in roles of Educator, Management and more recent years Trainer and Assessor. Training and assessment allow me to mentor and empower students with knowledge to succeed in their chosen career.

Employment History Prior To2000

Available upon request

Timeline

General Manager - ECEC

Training Unlimited
10.2020 - Current

Trainer/Assessor

National Institute of Training
03.2016 - 09.2020

Office Manager

Australian Workforce Training
01.2015 - 03.2016

Trainer I Assessor

Kirana Training Pty Ltd
02.2013 - 01.2015

Centre Manager

Cuddles Child Care Centre Bertram Pty Ltd
02.2010 - 02.2013

Business Development Manager

Cuddles Management Pty Ltd
02.2007 - 02.2010

Second in Charge - Qualified Educator

Teddy Bear Corner
02.2006 - 02.2007

Manager

ABC Thornlie North
09.2005 - 02.2006

Qualified Educator

Teddy Bear Corner
01.2004 - 09.2005

Senior Educator

Kids Corner Child Care
03.2003 - 01.2004

Owner I Operator

Family Day Care Operator
09.2000 - 12.2002

TAE50111 – Diploma - Vocational Education and Training

TAE40110 – Certificate IV - Training and Assessment

Skills Strategies

TAE50111 - Diploma of VET - Training And Assessment

Skills Strategies

TAE50211Diploma of Training Design And Development - Training And Assessment

Skills Strategies

CHC50113 - Diploma of ECEC - Education And Care

AIWT

CHC30121 - Certificate III ECEC - Education And Care

Insight Training

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