Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Nock

Currumbin Waters

Summary

With over a decade of experience in the fitness industry, I bring a strong foundation in health, client care, and team leadership. I began my career in the fitness industry in 2008 and advanced to area manager across multiple gym locations, demonstrating my ability to lead teams, support clients, and manage operations. In 2021, I returned to the industry part-time while balancing family life and furthering my education.

In October 2020, I began studying a Diploma of Nursing to pursue a long-standing interest in healthcare and broaden my ability to support others in a more clinical capacity. I am now seeking opportunities as an enrolled nurse where I can combine my hands-on experience in health and wellness with my growing clinical knowledge. I am committed, empathetic, and passionate about patient care, and I’m excited to contribute to a team that values growth, compassion, and professionalism.

Overview

15
15
years of professional experience

Work History

Membership Consultant

Hype Health Club
02.2021 - 01.2024
  • Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
  • Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
  • Consulted with potential clients about personal needs and budget concerns.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
  • Contributing to cleaning and maintenance of gym equipment and all communal areas.
  • Worked closely with other departments within the organization to ensure seamless coordination of efforts in achieving overall club objectives.
  • Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
  • Cultivated a welcoming atmosphere within the facility, fostering a sense of community among members that supported long-term loyalty.

Area Manager

First Choice Fitness
07.2014 - 07.2018
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Gym Manager

First Choice Fitness
04.2012 - 07.2014
  • Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
  • Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
  • Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Trained employees on general procedures, gym rules and duties.
  • Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.

Personal Trainer, Gym Receptionist and Gym Floor Supervisor

First Choice Fitness
12.2008 - 04.2012
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Increased client retention through consistent communication, motivation, and support.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.

Education

Diploma - Nursing

TAFE QLD
QLD
09-2025

Cert 3 & 4 Fitness -

Human Performance Centre
Gold Coast, QLD
05.2008

BA Hons - Editorial and Advertising Photography

Kent Institute of Art & Design
Rochester, Kent
09.1998

A-Levels - Photography, Communications, English, General Studies

St. Austell College
St.Austell, Cornwall
06.1996

Skills

  • Customer relations
  • Documentation skills
  • Verbal and written communication
  • Relationship building

Timeline

Membership Consultant

Hype Health Club
02.2021 - 01.2024

Area Manager

First Choice Fitness
07.2014 - 07.2018

Gym Manager

First Choice Fitness
04.2012 - 07.2014

Personal Trainer, Gym Receptionist and Gym Floor Supervisor

First Choice Fitness
12.2008 - 04.2012

BA Hons - Editorial and Advertising Photography

Kent Institute of Art & Design

A-Levels - Photography, Communications, English, General Studies

St. Austell College

Diploma - Nursing

TAFE QLD

Cert 3 & 4 Fitness -

Human Performance Centre

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