Jennifer O’Brien
Adamstown,NSW
Summary
Dedicated Medical Receptionist who works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 40 years. Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Best Practice and Medical Director appointment scheduling system to manage patients. Organized and accurate in managing patient flow in several very busy General Practices.
Overview
6
6
years of professional experience
Work History
Senior Medical Receptionist
Main Road Medical Centre
10.2019 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Medical Receptionist
Toormina Medical Centre
11.2017 - 09.2019
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
No Degree - Medical Reception
Belmont TAFE
Newcastle, NSWSkills
- Maintaining Financial Records
- Payment Scheduling and Collection
- Insurance Authorizations
- CPR Certified
- Computer Proficiency
- Electronic Recordkeeping
- Clinical Support
- Documentation Review
- Patient Registration
- Cash Handling
- Patient interviewing
- Patient Scheduling
- Electronic Medical Records
- Calendar and Appointment Management
- First Aid CPR AED (First Aid CPR AED)
- Medical Records Management
- Invoice Processing
- Customer Service
- Data Management
I have been employed by Main Road Medical 3 times.2002-2007, 2013- 2015 & 2019 to present.
I have been fortunate to work at Main Road Medical Centre and have been employed by them three times over the last 22 years. I have also been employed twice at Toormina Medical Centre. My husband works in construction and has moved with his employer for various projects. I am moving to Sydney as my husband is living in Surry Hills and working at Randwick.
Timeline
Senior Medical Receptionist
Main Road Medical Centre
10.2019 - Current
Medical Receptionist
Toormina Medical Centre
11.2017 - 09.2019
No Degree - Medical Reception
Belmont TAFE
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