Jennifer Ogilvie
Wyndham Vale,VIC
Summary
Dynamic Office Manager with a proven track record at Estia Health Werribee, excelling in customer service, I have successfully enhanced operational efficiency and fostered strong relationships with staff and clients, driving a positive workplace culture and improving service delivery.
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Overview
9
9
years of professional experience
Work History
Office Manager
Estia Health Werribee
11.2017 - Current
- Provide prompt and friendly customer service.
- Provide leadership, guidance and mentoring to staff.
- Address, mediate and resolve conflict.
- Assist with staff recruitment and onboarding and credential renewal management.
- Maintain all record management systems.
- Complete processing of reports, letters, memos, newsletters, policies, and procedures and is responsible for document control of the quality system if required.
- Assists with financial procedures such as receipting, invoicing, petty cash reconciliation, resident billing, payroll and associated reports.
- Support the Residential Aged Care Manager in the organizing of staff onboarding.
- Knowledge of aged care regulations and standards
- Understanding of different types of care (e.g., residential, respite)
- Experience with care planning and delivery
- Experience with quality improvement initiatives
- Experience with resident assessment and care planning.
Care Documentation Lead
Estia Health
11.2017 - 08.2023
Personal Care Assistant
Estia Health
04.2016 - 11.2017
Education
Certificate III In Aged Care & Community Care - Aged Care
Aged Care Training Services
Werribee12-2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Payroll processing
- Account reconciliation
- Relationship building
- Staff management
- Human resources
- Hiring and training
- Leadership and team building
- Customer relationship management
- Facility management
- Performance improvements
Timeline
Office Manager
Estia Health Werribee
11.2017 - Current
Care Documentation Lead
Estia Health
11.2017 - 08.2023
Personal Care Assistant
Estia Health
04.2016 - 11.2017
Certificate III In Aged Care & Community Care - Aged Care
Aged Care Training Services
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