JENNIFER Ogo- Okonkwo
Fannie Bay,NT
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Bar Manager
Six Tanks Brew
08.2020 - 07.2022
- Strategise plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Decreased labor cost by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, 86% improvement over prior onboarding process.
- Closed out cash register and prepared cashier report at close of business.
Receptionist Administrator
Travelodge Hotel
04.2022 - 09.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Utilized microsoft software to retrieve and deliver messages.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)
Salvation army
04.2019 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Located merchandise across various stores to address customer needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Diploma of Community Service. - Community Health Services
Alana Kaye College
Darwin, NT12.2023
Skills
- Organized and Reliable
- Excellent verbal and written Communication skills
- Good customer service
- Detail oriented
- Tactful and strategic mindset
- Teamwork and Collaboration
- Standards of Excellence
- Legislative Compliance
- Patron Engagement
- Issue Resolution
Certification
FIRST AID TRAINING
RSA
Timeline
Receptionist Administrator
Travelodge Hotel
04.2022 - 09.2022
Restaurant Bar Manager
Six Tanks Brew
08.2020 - 07.2022
VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)VOLUNTEER( RETAIL SALES ASSISTANT)
Salvation army
04.2019 - 02.2021
Diploma of Community Service. - Community Health Services
Alana Kaye College
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