Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Pointon

Beerwah,Queensland, QLD

Summary

Vibrant and ambitious team player with a drive to succeed. Experienced in FIFO Chef, Administration, Finance, Project co-ordination, team development and training.

Detail oriented, with strong organisational skills. I have proven ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to gain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills while affording me work life balance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

FIFO Chef

Caza Catering
, Queensland, QLD
10.2023 - 01.2024
  • Monitored food temperatures to maintain food safety.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Adjusted established recipes to meet special dietary and allergen restrictions.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Prepared meals in accordance with operational policies, food safety guidelines and health code requirements.
  • Prepared nutritious meals for rig crew, staff members, and visitors in accordance with dietary requirements.
  • Ensured all food items were stored safely and properly labeled.
  • Completed day-to-day duties accurately and efficiently.

Night Chef FIFO

Ventia
01.2023 - 10.2023
  • Plan and prepare meals and desserts
  • Deliver meals to rig site
  • Cleaning of kitchen
  • Ensure laundry is completed in a timely manner
  • Document completion or all processes and procedures required during shift
  • Deliver friendly service to all staff and visitors to site
  • Preparing and cooking food
  • Ensure appropriate safety procedures are in place and adhered to
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained cleanliness of the kitchen area at all times, including counters, floors, walls, equipment, utensils.
  • Strictly adhered to company policies related to food safety and sanitation guidelines.
  • Ensured all food was prepared in accordance with health and safety regulations.

Owner Operator

Self Employed
04.2022 - 04.2023
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed policy, procedures and training and induction manuals.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in Xero
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Increased sales substantially.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.

Ask Usq Coordinator

University Of Southern Queensland
01.2009 - 01.2019
  • Guide and support Ask USQ Area Content Editors (ACE)
  • Facilitated the implementation of the Ask USQ knowledgebase by communicating objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel, and coordinating timelines to ensure successful launch.
  • Run, interpret, and disseminate CRM system reports to assist with decision-making and proactive activities relating to the Ask USQ knowledgebase.
  • Identify and implement system enhancements.
  • Analyse procedures and processes and implement change when required.
  • Expand the use of the Ask USQ knowledgebase for students and staff
  • Chair ACE (Area Content Areas) Network meetings
  • Develop and update relevant manuals relating to Ask USQ
  • Identify content areas and meet with various business areas to develop and publish content for the Staff Ask USQ knowledgebase
  • Prioritise and complete tasks within allocated timeframes
  • Promote the Ask USQ knowledgebase to both students and staff to increase knowledgebase use
  • Resolved problems, improved operations and provided exceptional service
  • Exercised leadership capabilities by successfully motivating and inspiring others

Usq Project Officer

University Of Southern Queensland
01.2009 - 01.2019
  • Schedule meetings using Outlook system.
  • Compile regular Evaluation Strategy reports and Status updates to be added to board papers where required.
  • Record and analyse feedback received from students and staff.
  • Identify and consult with relevant stakeholders regarding content of AskUSQ
  • Conducted regular ACE network meetings.
  • Develop and deliver training of the AskUSQ knowledgebase.
  • Analyse and review current content.
  • Identify system functionality and business processes.
  • Promote awareness of AskUSQ to the wider USQ community.

Student Relationship Officer

University Of Southern Queensland
01.2009 - 01.2019
  • Respond to prospective student inquiries, either by email, phone or face to face or online chat insuring I deliver accurate, professional high-quality student-focused customer service
  • Use of email, phone, online chat and conventional means to correspond with prospective students and internal clients
  • Accurately process Exemptions and Exit applications
  • Use of a variety of programs such as Oracle Service Cloud, People Soft, Oasis and Jabber
  • Develop strong working relationship with internal and external clients
  • Effectively interact with people from diverse backgrounds
  • Participate in internal and external events such as Open Days, Career Expos
  • Guide and support new and existing team members
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Officer

Heritage Bank
01.2006 - 01.2009
  • Meet KPI's for referral of banking products
  • Face to face customer service ensuring accuracy of transactions in a timely manner
  • Follow procedures and policies relevant to the banking industry
  • Provide personal lending advice, prepare, and submit loans
  • Balancing branch cash flow
  • Ordering and receiving cash deliveries
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Diploma of Business -

University of Southern Queensland
2012

Certificate IV in Management -

University of Southern Queensland
2009

Certificate IV in Financial Services -

Heritage Bank
05.2007

Certificate IV in Kitchen Management - SIT40521 - Chef

Frontier Institute of Technology

Certificate IV Workplace Health And Safety

College For Adult Learning
Online - Currently Studying

Skills

  • Ability to build effective professional relationships
  • Excellent Customer service
  • Ability to rapidly grasp knowledge
  • Effective problem solving
  • High level interpersonal, written, and oral communication skills
  • FIFO Understanding
  • Manage Budgets and produce reports for stakeholders
  • Fast and effective Incident Response
  • Continuous Process Improvement
  • Active Listening
  • Motivating and persuasive Team Leadership
  • Accurate Report Preparation
  • Proficient in the following programs:

- Microsoft Office Suite

- Oracle Service Cloud

- People Soft

- Oasis and Jabber

Certification

  • Current CPR and First Aid Certificate
  • Food Safety Supervisor Certificate
  • completed various induction including:

QGC,

Mineral Resources,

Santos,

Terrex

  • Operate Vehicle in Field (4WD)

Timeline

FIFO Chef

Caza Catering
10.2023 - 01.2024

Night Chef FIFO

Ventia
01.2023 - 10.2023

Owner Operator

Self Employed
04.2022 - 04.2023

Ask Usq Coordinator

University Of Southern Queensland
01.2009 - 01.2019

Usq Project Officer

University Of Southern Queensland
01.2009 - 01.2019

Student Relationship Officer

University Of Southern Queensland
01.2009 - 01.2019

Customer Service Officer

Heritage Bank
01.2006 - 01.2009

Diploma of Business -

University of Southern Queensland

Certificate IV in Management -

University of Southern Queensland

Certificate IV in Financial Services -

Heritage Bank

Certificate IV in Kitchen Management - SIT40521 - Chef

Frontier Institute of Technology

Certificate IV Workplace Health And Safety

College For Adult Learning

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