Summary
Overview
Work History
Education
Skills
Attributes
Professional Highlights
References
Certification
Timeline
Generic
Jennifer Pollard

Jennifer Pollard

Holistic Wellness Practitioner/Disability Support Worker
Shoalwater,Western Australia

Summary

Conscientious and results-oriented professional with extensive experience in client-centred environments, including customer service, hospitality, healthcare and patient services and retail industries. Equipped with superior communication and stakeholder engagement capabilities as well as exceptional analytical and problem-solving skills. A proactive leader skilled in retaining customers, forging productive relationships, coordinating overall strategy and propelling the organisation to higher peaks of success. Keen on sharing expertise where combined years of acquired knowledge, skills and experience will make an outstanding contribution to the company.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Holistic Health Practitioner/Massage Therapist

FYZ
08.2019 - Current
  • Working with clients on their health and mental heath using holistic therapies, practices, and completing health care plan for clients to achieve their goal and the greatest outcome possible.
  • Use different modalities to aid in clients health conditions; Hot Stone Therapy, Indian head Therapy, Reiki Seichem, Conscious Access Bars, Ion Therapy, Red Light Therapy, Reflexology, Quantum Frequency Healing, Crystal Healing,
  • Met with patients to discuss medical histories and current complaints.
  • Ordered and executed various tests, analyses, and diagnostic images to provide information on patient condition.

Home Disability Carer

At Home Carer For Husband
08.2018 - Current
  • Provide in home care for husband following him breaking his neck in a car accident in May 2018
  • Take care of his day to day needs
  • Established and maintained effective communication with staff, physicians and community organisations to promote high quality patient care.
  • Communicated with patient, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Foster Care Provider

DCP
05.2017 - 07.2021
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Helped reunify birth families through coordinated visitation strategies.
  • Prepared and maintained individual beds and personal space for foster children.

Office Manager/Reception

Ambrose Fabrications
07.2011 - 11.2015

JDE Project Manager

BGC Contracting
12.2008 - 02.2011

Patient Service Assistant

Sir Charles Gairdner Hospital
06.2002 - 11.2005

Education

Business Informational Technology Vocational Crse - Business Administration

Cyril Jackson Senior Campus Education Support Centre
Bassendean, WA
12.1997

Year 10 - Tertiary Entrance English And Science

Mirrabooka Senior High School
Dianella, WA
11.1995

Skills

  • Advanced ability to establish networks and successful relationships with clients, staff and other stakeholders through liaison, exceptional customer service, leadership, communication, conflict resolution and mediation; establishing trust and giving accurate and timely service in a competent and courteous manner
  • Exceptional organisation, time management and prioritisation skills and the ability to work both autonomously in a self-directed manner and as part of a team
  • Operates with high level of professionalism and integrity in all aspects of every role including conduct, appearance and compliance while working in the best interests of the customers and the organisation
  • Highly-developed skills in written and verbal communication, interpersonal and problem solving with proven ability to communicate effectively as a member of a multi-disciplinary team
  • Results-driven, highly flexible and skilled at handling multiple tasks and managing priorities
  • Sales
  • Customer Service
  • Relationship Building
  • Team Leadership and Management
  • Staff Supervision
  • Team Building
  • Communication and Coordination
  • Data Management
  • Time Management
  • Problem-Solving
  • Friendly, Positive Attitude
  • Decision-Making
  • Computer Skills
  • Cultural Awareness
  • Critical Thinking
  • Organisational Skills
  • Self-Directed
  • Teamwork and Collaboration
  • Analytical Thinking
  • Supervision and Leadership
  • Multitasking
  • Dependable and Responsible
  • Data Entry
  • Attention to Detail
  • Conflict Resolution
  • Networking
  • Calm Under Pressure
  • First Aid/CPR
  • Customer Relations
  • Research
  • Verbal Communication
  • Problem Resolution
  • Organisation and Time Management

Attributes

— Problem-Solving Skills

No matter what the job is, eventually something will go wrong and employers want to know that you’re capable of coming up with a quick and effective solution. In fact, there are jobs that are essentially nothing but solving problems for the company, the clients, or both.

— Critical Thinking Skills

Being able to think rationally and thoughtfully is the basis of critical thinking. I am very capable of thinking through and solving problems or lead a project and determine the best steps needed. Critical thinking is a great skill to have across the board for all genres.

— Flexibility

I am dynamic and adaptable to every situation, I have a natural ability to use a variety of methods and approaches in different circumstances to get the best end result.

— Communication Skills

Whether it’s written or verbal, being able to communicate with your coworkers, and clients/customers in all situations is a skill I’ve mastered the art of carrying out very competently and successfully. I’ve found the better I am at various communication skills the better I generate productivity and results.

— Teamwork

I am highly confident and capable of working within a team environment to achieve a combined effort of success.

— Organization Skills

Highly competent at being a team player and also a leader by organising tasks and projects for your coworkers, management, and of course myself!

— Creativity

Thinking outside of the box and coming up with creative solutions can be a real asset in any role. I am fabulous at thinking about something in a way that hasn’t been done before.

I love to think outside the box and then smash that box open with creativity.

— Emotional Intelligence

Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.” In the workplace, this means I’m a very rational and even-keeled, person that can calm situations or turn even the most difficult role or task into a rational, cool, calm and collected situation where any ups and downs are handled without losing control.

— Attention to Detail

On the job I ensure I always follow all instructions in order to complete my set work. This can be especially important when working with others. Paying attention to detail will be needed at any role you may have.

— Responsibility

Part of being a good employee is taking responsibility for your duties and even owning up to mistakes. Most managers don’t want to have to check in on their employees to ensure every part of their job is getting done. I am fully responsible for myself and my work and complete all tasks by any means necessary by doing what you need to do to complete your tasks within allocated time frames.

Professional Highlights

  • Small Business Traineeship Certification 1998 -Apprenticeships & Traineeships WA
  • JDE - Project for the mining industry Human Resources - Promoted to Project Manager

References

Kelly Vianna

Ambrose Fabrications

Office & Accounts Executive

0490 027 748

Peter Ambrose

Ambrose Fabrications

Owner/CEO

0459 730 227

Leah Logan

BGC Training Centre

0439 900 642

Personal Reference

Jenni Pryce

0411 454 792

Certification

Reiki Seichem Masters

Conscious Access Bars Practitioner

EFT Practitioner

Qualified Masseuse

Qualified in Reflexology and Cupping

Candler Level 2

Chakra Healer

Tarot & Oracle Reader

Quantum Frequency Healing

Ion Healing

Timeline

Holistic Health Practitioner/Massage Therapist

FYZ
08.2019 - Current

Home Disability Carer

At Home Carer For Husband
08.2018 - Current

Foster Care Provider

DCP
05.2017 - 07.2021

Office Manager/Reception

Ambrose Fabrications
07.2011 - 11.2015

JDE Project Manager

BGC Contracting
12.2008 - 02.2011

Patient Service Assistant

Sir Charles Gairdner Hospital
06.2002 - 11.2005

Business Informational Technology Vocational Crse - Business Administration

Cyril Jackson Senior Campus Education Support Centre

Year 10 - Tertiary Entrance English And Science

Mirrabooka Senior High School
Jennifer PollardHolistic Wellness Practitioner/Disability Support Worker