Summary
Overview
Work History
Education
Phone
Professional Development
Timeline
Generic

Jennifer Quarry

Devonport,Tasmania

Summary

I have worked extensively in community services through many agencies developing strong communication skills and knowledge working with a diverse and broad range of our community.

I am now wanting to broaden these skill with a view to work in an educational setting with specific interests in literacy support, challenging behaviours and disengaged students.

Overview

32
32
years of professional experience

Work History

Executive Support and Consumer Liaison

Tasmanian Health Service
01.2012 - Current
  • This position contributes to the successful positioning of the patient Safety Service though the provision of high quality, accountable and measurable healthcare both internally and externally
  • Primary Tasks: Facilitate effective consumer engagement in a hospital setting, Record and monitor patient and consumer feedback relating the North West Area Health Service, Liaise with consumers of the health care setting regarding feedback including complaints, suggestions for improvement medico legal matters. Actively participate in and contribute to the organisations Patient Safety processes including the development and implementation of safety systems, improvement initiatives and related training, ensuring that quality and safety improvement processes are in place and acted upon.
  • Successfully managed challenging situations involving agitated or confused patients by utilizing de-escalation techniques and maintaining composure under pressure.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care, promoting optimal outcomes.

Access and Support Planning Officer

Health and Human Services - Housing Tasmania
01.2008 - 01.2012
  • Ensure client access to appropriate services and assist in the management of tenancies at risk in accordance with Housing Tasmania's service delivery policies, principals and standards
  • Primary Tasks: Undertake assessments and identify housing options for clients who have significant support needs, including outreach assessments where appropriate, and early support planning for those clients, Assist in the management of clients at risk by participating in the development of support plans and the identification of options, As part pf the Access and Support team assist in all aspects of the management and maintenance of supported tenancy framework, client waitlist and appropriate allocation of services, Liaise with and refer to support services about issues related to the provision of appropriate social housing and associated support services.

Co-Coordinator Community Housing Program North West

Health and Human Services - Housing Tasmania
01.2000 - 12.2007
  • As part of a multi-skilled local development team facilitate, promote and support the development of innovative community housing models and manage the effective delivery of the Area's community housing agreements
  • Primary Tasks: Liaise with government and non-government organisations on the provision of housing for special needs groups, Administer the program in accordance with guidelines and policy, Prepare legal documentation as required for agreements, Provide advice to Area Management on program needs and new initiatives, In accordance with guidelines assess funding applications, Prepare reports and correspondence, Participate in workshops for the formulation and review of policy, procedures and performance targets, Assist in or undertake general community development and education activities associated with Health and Human Services -Community Housing Program, Make recommendations as appropriate to individual circumstances and organizational need, Provide advise to management on Community Housing programs and products, Be responsible for interpreting, analysing and contributing to the ongoing development of the Community Housing Program, Exercise discretion, apply initiative, negotiate results and be subject to general direction.

Community Information Officer

Community Services - Department of Health Services
06.1992 - 12.1999
  • To provide clients and the community with information about and access to services provided by the Agency in the North West area
  • Provide direct services and supply opportunities for the participation in the development of services to the community in the area of health and supported areas
  • Primary Tasks: Identify and assess clients needs, Provided advise on a range of programs and services within the organization and or community to best meet client need, Ensure effective and appropriate client referral, Supervise staff and ensure effective and efficient use of the areas physical and financial resources, Liaise with local and state administration around client needs and services, Undertake complex data related activities, including analysis and interpretation
  • Develop and maintain an information data base, Interpret and implement policy, Assist in or undertake general community educational activities associated with departmental services and programs, Represent the Department to senior management, local organisations, service providers, government departments and authorities, Interpret and implement policy.

Education

Undergraduate Certificate in Education Support - Education Support

University of Tasmania
Launceston, TAS
11.2024

Phone

0417 553 828

Professional Development

  • Protective Behaviors
  • Team Building
  • Introduction to Mental Illness
  • Mental Health First Aid Training
  • Tasmanian Housing Information System (THIS) Manual Training
  • Occupational Violence Seminar & Workshop
  • Excellent Customer Service
  • Quality Customer Service
  • Multi Cultural Awareness
  • Change Management
  • Domestic Violence Awareness Workshop
  • Ageing and Older Persons Awareness Workshop
  • Microsoft Word
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft Excel
  • Dealing with Difficult and Dangerous Clients
  • Springboard Women's Leadership and Management Programme
  • Effective Business Writing

Timeline

Executive Support and Consumer Liaison

Tasmanian Health Service
01.2012 - Current

Access and Support Planning Officer

Health and Human Services - Housing Tasmania
01.2008 - 01.2012

Co-Coordinator Community Housing Program North West

Health and Human Services - Housing Tasmania
01.2000 - 12.2007

Community Information Officer

Community Services - Department of Health Services
06.1992 - 12.1999

Undergraduate Certificate in Education Support - Education Support

University of Tasmania

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Jennifer Quarry