Jennifer Ralph

Email management

Operations rosters

Cash handling and banking

Phone management

Latitude finance

• Led a team of professionals to achieve project goals on time and within budget constraints.
• Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
• Answered phone promptly and directed incoming calls to correct team.
• Resolved customer problems and complaints.

• Cash handling
• Faulty products- Solvup
• COD
• Daily banking and Variance investigation
• Phone calls
• Improved operational efficiency by streamlining processes and implementing new procedures.
• Enhanced customer satisfaction with timely resolution of issues and proactive communication.

• Resolved customer complaints promptly and professionally, retaining loyal clientele.
• Trained new employees on store procedures, policies, and counter hand responsibilities.
• Improved customer satisfaction by providing efficient and courteous service at the counter.
• Enhanced overall customer experience by offering personalized recommendations based on their preferences.
• Prepared food items according to established recipes and guidelines, ensuring consistent quality.
• Maintained a clean and organized work environment to facilitate smooth operations.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Used cash registers and credit card machines to cash out customers.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Greeted new customers, discussed specials, and took drink orders.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.