Proficient in Microsoft Word, Excell and powerpoint
Jennifer Rapesarda
Summary
I am an enthusiastic, motivated, and results-driven sales professional with a proven track record of exceeding sales targets and building strong customer relationships. Experienced in retail, wholesale and warehouse operations, I have a comprehensive understanding of the sales industry and effective inventory management. My strong communication skills and personable nature help me to excel in building and maintaining professional relationships with clients.
Overview
5
5
years of professional experience
Work History
State Sales Representative
Reflex Sports
06.2022 - Current
- Opening and managing accounts across NSW/ACT.- Managing the wholesale ordering platform, uploading new stock, and keeping seasons up to date.- Networking with people within the industry, joining events, running groups, creating promotions, and hosting staff training.
Store Manager
The Athletes Foot- Bowral
06.2021 - 07.2022
- Leading a team to achieve quality customer service, exceed KPI's and help people find their perfect fit.- Manage inventory, rosters, VM.- Engage and foster relationships with health professionals within the community.- Brainstorm techniques to motivate sales from a staff and community perspective.
Sales Associate
Rebel Sport
10.2019 - 06.2021
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Receiving in stock
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Warehouse Assistant
Reflex Sports
03.2019 - 06.2021
- Accurately picking, packing and shipping large wholesale and online orders across Australia.
- Unloading containers of stock.
- Re stock shelving.
Education
Bachelor of Criminology And Criminal Justice - Social Sciences And Law
Swinburne University of Technology
Melbourne, VIC2025
Skills
- Communication skills: As a state sales rep, I need to effectively communicate with clients, prospects, and colleagues This includes being able to listen actively, convey information clearly, and tailor their communication approach to different individuals or groups
- Sales skills: Through my previous and current roles, I have acquired the strong selling skills needed to promote products or services effectively This includes understanding customer needs and how our products align with these needs, building relationships, overcoming objections, and closing deals
- Time management: This is critical within my role as a state sales rep With a large area to cover, I need to prioritise sales activities, plan client visits, follow up on leads, and meet sales targets Being organised and efficient helps me utilise my time appropriately
- Problem-solving skills: As a state sales rep, I encounter various challenges when dealing with clients or prospects I need to be able to analyse problems, think creatively and find solutions to meet clients' needs or resolve issues This is applied behind the scenes as well when uploading Data load sheets into our buyer portal, brainstorming ideas to increase sales and navigating the social aspects of the role
Accomplishments
I lead the Athletes Foot Bowral store into the top 10 corporate stores within Australia during our biggest sales period of the year 'Back-to-School' based on sales performance and KPI's.
Affiliations
- I enjoy ultra trail running and tennis. I will give any fun, outdoor activity a go.
- Sustainability- I love working with brands that have adopted the mission of sustainability. I currently work with Sanuk, and American surf-wear brand that has a passion for the environment and developing products using natural materials such as hemp and recycled plastic.
Software
Learning to navigate Adobe Systems
References
References available upon request.
Timeline
State Sales Representative
Reflex Sports
06.2022 - Current
Store Manager
The Athletes Foot- Bowral
06.2021 - 07.2022
Sales Associate
Rebel Sport
10.2019 - 06.2021
Warehouse Assistant
Reflex Sports
03.2019 - 06.2021
Bachelor of Criminology And Criminal Justice - Social Sciences And Law
Swinburne University of Technology
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