Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jennifer Raven

Camira,QLD

Summary

Dynamic and results-driven professional with extensive experience as a Roster Officer at Vacenti Aged Care. Proven ability in strategic planning and work coordination, enhancing operational efficiency and employee satisfaction. Adept at data entry and fostering strong team relationships, ensuring compliance and minimizing risks while driving process improvements.

Overview

13
13
years of professional experience

Work History

Roster Officer

Vacenti Aged Care
11.2022 - Current
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
  • Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
  • Facilitated smooth shift transitions by providing clear handover notes for incoming Roster Clerks.
  • Supported employee satisfaction by promptly addressing scheduling concerns and requests for time off.
  • Promoted a positive work environment through respectful interactions with colleagues and supervisors.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.

Service Coordinator

Wormald Fire Protection
09.2021 - 11.2022
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.

Team Member

Woolworths Supermarket
08.2012 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.

Education

High School Diploma -

Woodcrest State College
Springfield
11-2012

Skills

  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Report preparation
  • Investigation management
  • Rule enforcement
  • Data entry
  • Payroll processing
  • Accounts payable
  • Microsoft Office proficiency
  • Can work well under pressure
  • Can work well in a team environment and also on my own
  • Great people skills

Interests

Learnt to swim at an early age, and continued this well into my teen years which encouraged responsibility, time management and my ability to work as a team player and as well as on my own This taught me to take direction from my coaches and teammates

joined my first dance studio at the age of 20 where, as part of a team, I went to America in 2017 and performed at Disneyland Then in 2019, I went on a cruise to New Zealand where I performed with my dance studio

This allowed me to gain the travel bug where I have travelled around parts of Australia, America, New Zealand and Europe

At home, I like to go to the gym as often as I can, love to go on a hike or to the beach with my family, friends, and furbabies

Timeline

Roster Officer

Vacenti Aged Care
11.2022 - Current

Service Coordinator

Wormald Fire Protection
09.2021 - 11.2022

Team Member

Woolworths Supermarket
08.2012 - 08.2022

High School Diploma -

Woodcrest State College

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Jennifer Raven