Summary
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Jennifer Rivas

IT Business Analyst
Berkeley,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Property Developer and Rental Management

Family Owned Business
Wollongong, NSW
2010 - Current
  • Manage my own real estate portfolio
  • Manage my own property development projects
  • Performed feasibility analysis to evaluate potential development sites.
  • Used Xero and Feastudy to produce reports on milestones, project delivery and completion dates.
  • Developed my own rental ledger through excel to manage and monitor my rental properties and ensure it is meeting my investment performance risks and monitoring profits
  • Developed my own feasibility study through excel which shows me the profitability of the project, the budgeted and actual costs of the project and if the project will meet the requirements for lenders
  • Developed schedules for projects and managed all processes to obtain government and finance approvals.
  • Performed accounting functions by tracking revenue and expenses for ongoing properties.
  • Procured financing from conventional and public sources by preparing and submitting financing applications.
  • Manage and liaise with builders, architects and other professionals required in the development industry and ensure that relevant documentation is available to the professionals through the Drop Box cloud

Team Lead - Lead Application Consultant

Fiserv Australia Pty Ltd
North Sydney, NSW
2004 - 2015
  • Provide high quality customer support and assistance for day to day issues and customer focused modifications.
  • Design, assist and implement of computerised system processes and procedures
  • Assist with testing of new processes ensuring these processes are reliable, stable and functioning as per client requirement.
  • Performing functionality based testing on new processes required by the client.
  • Perform mass testing on major software updates through cloud base testing environment, batch testing and releases quarterly.
  • Creating required automated test scripts to be run with functionality testing to ensure it meets business/client requirements.
  • Use hybrid approach for deployment of install upgrades and hybrid approach for rollback if required.
  • Design learning and development programs for systems users
  • Design relevant documentation for system users
  • Deliver training programs to local and interstate users
  • Analyse, develop and recommend improved cost effective processes
  • Manage technical personal and business personal to ensure requirements and reliable processes are carried out
  • Troubleshoot, problem solve and enforce system security on a daily basis

System Merger Team Member - Special Project

City Coast Credit Union To ANCU
Wollongong, NSW
2003 - 2004
  • Analyse and map CCCU computerised system processes, system setups to meet system merger projects within strict deadlines
  • Reengineer current system processes for ANCU system
  • Present innovative processes to senior management
  • Design and develop system processes and procedures
  • Design learning and development programs for system users
  • Design relevant documentation for system users
  • Deliver training programs to local and interstate users
  • Work as part of an innovative and demanding project team

Core System Consultant

City Coast Credit Union
Wollongong, NSW
2001 - 2004
  • Design and develop computerised system processes and procedures
  • Design learning and development programs for system users
  • Design relevant documentation for system users
  • Deliver training programs to local and interstate users
  • Analyse, develop and recommend improved cost effective processes
  • Establish productive partner relationships with third party suppliers
  • Report to management and keep informed of system functionality and associated issues
  • Work within a team environment, and be able to fulfill individual goals and objectives
  • Troubleshoot, problem solve and enforce system security on a daily basis
  • Maintain AS400 data libraries and data mining through SQL, Access and query language

Project Officer - Special Project

City Coast Credit Union
Wollongong, NSW
2000 - 2001
  • Review and update current policies and procedures for implementation
  • Manage changes to computerised system
  • Test changes and make modifications to ensure functionality reliable and stable for end user
  • Train users on system
  • Liaise with third party suppliers on issues of conversion, modifications and upgrades
  • Present findings to senior management and provide recommendation
  • Liaise with relevant staff and provide on-going technical support

Financial Services Trainee

City Coast Credit Union
Wollongong, NSW
2001 - 2001
  • Undertake a variety of financial tasks within CCCU in a variety of departments
  • Manage a service centre
  • Conduct on the job training
  • Co-ordinate a number of administrative tasks at the service centre

Shop Assistant

Payless Shoes
Warrawong, NSW
1996 - 2001
  • Serve customers and manage transactions at point of sale
  • Manage store and the activities of other personnel
  • Stock take and maintain housekeeping

Register Operator

Big W
Warrawong, NSW
1996 - 1999
  • Serve customers and manage transactions at point of sale
  • Stock take and general housekeeping

Education

Graduate Diploma - Vocational Education And Training

Charles Sturt University
Sydney, NSW
2007

Bachelor of Commerce - Management And Information Technology

University of Wollongong
Wollongong, NSW
2004

Certificate IV - Workplace Assessment And Training

TAFE NSW
Sydney, NSW
2004

Certificate IV - Train Small Groups

TAFE NSW
Sydney, NSW
2002

Certificate III - Financial Services Operations

TAFE NSW
Sydney, NSW
1999

High School Certificate -

St Mary Star of The Sea College
Wollongong
1998

Crystal Reports 9.0 RDI

Crystal Decisions
North Sydney

AS/400 For New Users

IBM
Sydney, NSW

Skills

  • FSR Compliant
  • Fluent in Spanish
  • Incident Investigation
  • Analytical and Critical Thinking
  • Hardworking and Reliable
  • Approachable and Relatable
  • Requirements Anticipation
  • Project Close-Out

Accomplishments

  • Resolved client banking system issues through thorough analysis, testing and implementation.
  • Achieved major ATM change by introducing ATM messaging software for ATM Direct Fee tasks.
  • Worked collaboratively with internal and external stakeholders or all levels including executives and general managers in the development and delivery of the City Coast Credit Union system upgrade and merger.

Referees

Mr Peter Leong

0413 002 993

pele@iinet.net.au


Ms Karen Groves

0407 937 443

groves.karen@yahoo.com.au

Timeline

Property Developer and Rental Management

Family Owned Business
2010 - Current

Team Lead - Lead Application Consultant

Fiserv Australia Pty Ltd
2004 - 2015

System Merger Team Member - Special Project

City Coast Credit Union To ANCU
2003 - 2004

Core System Consultant

City Coast Credit Union
2001 - 2004

Project Officer - Special Project

City Coast Credit Union
2000 - 2001

Financial Services Trainee

City Coast Credit Union
2001 - 2001

Shop Assistant

Payless Shoes
1996 - 2001

Register Operator

Big W
1996 - 1999

Graduate Diploma - Vocational Education And Training

Charles Sturt University

Bachelor of Commerce - Management And Information Technology

University of Wollongong

Certificate IV - Workplace Assessment And Training

TAFE NSW

Certificate IV - Train Small Groups

TAFE NSW

Certificate III - Financial Services Operations

TAFE NSW

High School Certificate -

St Mary Star of The Sea College

Crystal Reports 9.0 RDI

Crystal Decisions

AS/400 For New Users

IBM

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Jennifer RivasIT Business Analyst