Jennifer Rob
Erskineville
Summary
A thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Telstra
03.2017 - 03.2018
- Customer Service: Matching products and services to customer needs, selling available products and services, resolving complaints and queries, handling cash and card payments.
Customer Service Representative
BIG W
01.2015 - 01.2016
- Customer Service, Cash handling and management, Resolving Queries and Complaints.
International Communication Intern
PACE International
03.2014 - 06.2014
- My team is working for Restless Development India in a campaign to promote gender equality. Our task is to identify Government Welfare Schemes available for women and girl children in 5 states in India. The team produces online and offline products such as brochures, website and social media content to help people, especially women and girl child to identify the right government schemes for them easily.
Customer Service Representative
Coles
11.2012 - 10.2013
- Customer service, Cash management, Sales, Stock counting and replenishment, reporting and summarising sales.
Exchange Participant Manager
AIESEC Macquarie
06.2012 - 06.2013
- Selling and promoting work and volunteer exchange, finding exchange projects and interacting with other managers from different countries, managing a team of exchange participants and providing help and information regarding the exchange project, answering and handling feedback and queries, creating a social event for bonding purposes.
Education
Bachelor - Community Services
TAFE NSW
Sydney07.2027
Diploma - Communications
Sydney Institute of Business And Technology
Sydney, NSW2013
Skills
- Time management
- Customer relationship management
- Multilingual capacity
- Client engagement
- Objection handling
- Customer liaison
- Customer service
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
ADDITIONAL INFORMATION
- Intermediate skills in Microsoft Office applications
- Australian Citizen
- Full Australian License
- Will obtain WWCC and First Aid Certificate
Timeline
Sales Consultant
Telstra
03.2017 - 03.2018
Customer Service Representative
BIG W
01.2015 - 01.2016
International Communication Intern
PACE International
03.2014 - 06.2014
Customer Service Representative
Coles
11.2012 - 10.2013
Exchange Participant Manager
AIESEC Macquarie
06.2012 - 06.2013
Bachelor - Community Services
TAFE NSW
Diploma - Communications
Sydney Institute of Business And Technology
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