Summary
Overview
Work History
Skills
Timeline
OfficeManager

Jennifer Shakir

Bonnyrigg Heights ,NSW

Summary

Dynamic professional with a proven track record at Modern Services Pty Ltd, excelling in office management and customer engagement. Skilled in data entry and staff management, I significantly enhanced operational efficiency and client satisfaction. My adeptness in employee training and organisational skills fostered a positive and productive work environment, driving business success.

Overview

7
7
years of professional experience

Work History

Office Manager

Modern Services Pty Ltd
12.2023 - Current
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
  • Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated procurement of project plans and specifications and routed data to construction management team.
  • Served as a liaison between construction teams and clients, addressing concerns and ensuring satisfaction throughout the project lifecycle.

Accounts Payable Assistant

Caravan Coffee Roasters and Brewbar
03.2023 - 12.2023
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Effectively communicated with companies about payment needs and kept updated, detailed and accurate ledgers.
  • Reported financial data and updated financial records in ledgers and journals.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Implemented new approval software system.

Accounts Payable Officer

Modern Services (AUS) Pty Ltd
06.2021 - 02.2023
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
  • Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
  • Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
  • Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Marketing Assistant

Mama Rosies Rocky Road
04.2020 - 06.2021
  • Created engaging content for Pinterest, Facebook and Instagram.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

Store Manager

Gloria Jeans Coffee
11.2018 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.

Shift Manager

IGA Supermarket
08.2017 - 11.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximizs team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Skills

  • Customer service
  • Office management
  • Organisational skills
  • Office administration
  • Data entry
  • Document management
  • Scheduling
  • Staff management
  • Employee training
  • Marketing and Product Presentations
  • Content Creation
  • Customer Engagement
  • Social Media Posts
  • Advertising Design
  • Office Management
  • Office Administration
  • Data Entry

Timeline

Office Manager

Modern Services Pty Ltd
12.2023 - Current

Accounts Payable Assistant

Caravan Coffee Roasters and Brewbar
03.2023 - 12.2023

Accounts Payable Officer

Modern Services (AUS) Pty Ltd
06.2021 - 02.2023

Marketing Assistant

Mama Rosies Rocky Road
04.2020 - 06.2021

Store Manager

Gloria Jeans Coffee
11.2018 - 04.2020

Shift Manager

IGA Supermarket
08.2017 - 11.2018

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Jennifer Shakir